Kaitlyn Webb
Owens Cross Roads,AL
Summary
Results-driven recruiting professional with a proactive, adaptable, and diligent approach to meeting hiring objectives. Skilled in strategic sourcing, relationship-building, and research to identify top talent and cultivate strong candidate pipelines. Adept at managing multiple projects with attention to detail and efficiency. Seeking 1099 remote opportunities to leverage expertise in recruitment and talent acquisition.
Overview
17
17
years of professional experience
Work History
Recruiter
Loop Events
Owens Cross Roads, Alabama
07.2022 - Current
- Collaborated with hiring managers to understand position requirements.
- Built relationships with universities, colleges, alumni associations.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Identified best practices for recruiting process improvement.
- Cultivated relationships with churches across the United States to recruit volunteers for organizations such as World Vision, ChildFund, and Show Hope.
- Conducted targeted research using Google and Facebook to identify and connect with potential volunteers for Christian concerts.
- Trained new employees on effective volunteer recruitment strategies and best practices.
- Managed and organized top volunteer leads in a structured spreadsheet, ensuring accurate contact information and streamlined outreach efforts.
- Advertised and promoted open volunteer positions using social media and digital marketing procedures.
Shipt Shopper
Shipt
Huntsville, USA
10.2020 - 12.2023
- Mobile ordering understanding
- Opening and closing procedures
- Team member motivation
- Processing payments
- Customer seating
- People skills
- Satisfied customers with quick, accurate service under tight deadlines
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
Bank Teller
Peoples Bank of Alabama
Gardendale, USA
02.2015 - 07.2016
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Reconciled cash and checks against computer records at end of shift
- Responded and assisted customers with account inquiries and updates
- Entered transactions into computer and issued customer receipts
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Welcomed customers and offered pleasant service during entire transaction
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Maintained confidentiality of bank records and client information
Bank Teller
Servis1st Bank
Birmingham, Alabama
02.2013 - 01.2015
- Followed strict compliance guidelines when completing financial transactions for customers.
- Educated customers about different types of banking services available at the branch.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Developed strong relationships with customers to ensure repeat business.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Assisted customers with basic technical issues related to digital banking platforms.
- Performed cash handling duties including counting currency, coins and checks.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Prepared official checks for customer and internal bank needs.
- Received and counted daily inventories of cash, drafts and checks.
Customer Service Representative
Main Street Checks
Birmingham
07.2012 - 08.2013
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated databases with new and modified customer data.
Waitress
Espresso Dish
Sydney, AUS
03.2012 - 07.2012
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Provided accurate change for cash transactions using a cash register system.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Participated in team meetings to discuss new menu items or changes in policy.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Bussed tables as needed during peak hours.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Processed payments accurately using cash registers or POS systems.
- Presented food and beverages to guests at tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served food and beverages to patrons and confirmed complete orders.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
Customer Service
Chic-Fil-A
Gardendale, Alabama
04.2008 - 01.2012
- Developed customer service policies and procedures.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Created detailed reports for customer service issues.
- Provided customer service assistance when requested.
- Greeted customers and provided customer service.
- Greeted visitors and provided customer service assistance.
- Completed training courses on customer service techniques.
- Developed and maintained exceptional customer service standards.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
- Provided friendly customer service to all shoppers.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service to patrons.
- Managed teller and customer service representative schedules.
- Managed customer service issues during night shifts.
- Provided excellent customer service during every journey.
- Resolved customer service issues as needed.
Education
High School Diploma -
Gardendale High School
Gardendale, Alabama05-2010
Skills
- Relationship management
- Volunteer recruitment
- Customer service
- Team collaboration
- Networking skills
- Communication skills
- Networking events
- Self-motivated work ethic
- Recruitment
- Professionalism
- Social media outreach
- Excellent communication
- Recruitment strategies
- Administrative skills
- Reliability
- Attention to detail
- Payment processing
- Product expertise
- Delivery procedures
Timeline
Recruiter
Loop Events
07.2022 - Current
Shipt Shopper
Shipt
10.2020 - 12.2023
Bank Teller
Peoples Bank of Alabama
02.2015 - 07.2016
Bank Teller
Servis1st Bank
02.2013 - 01.2015
Customer Service Representative
Main Street Checks
07.2012 - 08.2013
Waitress
Espresso Dish
03.2012 - 07.2012
Customer Service
Chic-Fil-A
04.2008 - 01.2012
High School Diploma -
Gardendale High School
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