Kaitlyn Weiss
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Attractions Attendant, Trainer
Universal Orlando - DreamWorks Land
03.2024 - Current
- Commissioned Land (Mar 2024 - Jun 2024)
- Worked closely with Creative to complete testing in a timely manner
- Trainer ( May 2024 - Present)
- Helped to create training plan for DreamWorks Land
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
Attractions Attendant, Trainer
Universal Orlando - Velocicoaster
10.2020 - 03.2024
- Commissioned attraction (Oct 2020 - Jun 2021)
- Express/ Capacity Committee Member
- Helped prepare Velocicoaster team for implementation of Express program
- Trainer ( Oct 2022 - Mar 2024)
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
Attractions Attendant
Universal Orlando - Grinchmas
11.2023 - 01.2024
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
Attractions Attendant
Universal Orlando - Dr. Doom's Fearfall
11.2018 - 10.2020
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Safety Committee Member (Jan 2020- Oct 2020)
- Restarted the Safety Question of the Week incentive
Lifeguard, Lead Lifeguard, Supervisor
Kalahari Resorts Poconos
06.2016 - 10.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Some College (No Degree) - Music Education
West Chester University
West Chester, PA 08.2013 - 05.2016
Skills
- Safety awareness
- Problem-Solving
- Self Motivation
- Adaptability
- Microsoft Suite
- Adobe Photoshop / Illustrator
Timeline
Attractions Attendant, Trainer
Universal Orlando - DreamWorks Land
03.2024 - Current
Attractions Attendant
Universal Orlando - Grinchmas
11.2023 - 01.2024
Attractions Attendant, Trainer
Universal Orlando - Velocicoaster
10.2020 - 03.2024
Attractions Attendant
Universal Orlando - Dr. Doom's Fearfall
11.2018 - 10.2020
Lifeguard, Lead Lifeguard, Supervisor
Kalahari Resorts Poconos
06.2016 - 10.2018
Some College (No Degree) - Music Education
West Chester University
08.2013 - 05.2016
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