Kaitlyn Wiechman
Frisco,TX
Summary
Knowledgeable and dedicated customer service professional with diverse industry experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Server
The Brass Taps Bar And Grille
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Scheduling Coordinator
LoneStar Orthopedics
06.2020 - 02.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used ECW to schedule patients.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Front Desk Receptionist, Back Office MA
Gentle Procedures Clinic
01.2018 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
To-Go Specialist, Host
Chili's Bar And Grill
10.2015 - 12.2017
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Cashier
Braums Ice Cream And Market
01.2013 - 05.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Education
Associate of Applied Science - Business Administration And Management
Collin Community College
Frisco/McKinney TX05.2021
High School Diploma -
Bonham High School
Bonham, TX05.2015
Skills
- Medical Terminology
- Effective Multitasking
- Critical Thinking
- Payroll Processing
- Customer Retention Strategies
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Upselling Products and Services
- Verbal and Written Communication
Timeline
Server
The Brass Taps Bar And Grille
02.2023 - Current
Scheduling Coordinator
LoneStar Orthopedics
06.2020 - 02.2023
Front Desk Receptionist, Back Office MA
Gentle Procedures Clinic
01.2018 - 05.2020
To-Go Specialist, Host
Chili's Bar And Grill
10.2015 - 12.2017
Customer Service Cashier
Braums Ice Cream And Market
01.2013 - 05.2015
Associate of Applied Science - Business Administration And Management
Collin Community College
High School Diploma -
Bonham High School
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