Kaitlyn Wild

Sunshine Grow Shop

04.2018 - Current

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Followed through with client requests to resolve problems.
Researched and corrected customer concerns to promote company loyalty.
Leveraged data and analytics to make informed decisions and drive business improvements.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Created and reviewed invoices to confirm accuracy.
Kept accurate records to document customer service actions and discussions.