Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Wild

Lexington,KY

Summary

Accomplished Customer Service Lead at Sunshine Grow Shop, adept in inventory control and task prioritization, significantly enhanced customer satisfaction and team efficiency. Expert in payment processing and fostering positive customer relationships, consistently exceeded performance goals, showcasing exceptional problem-solving and mentorship abilities. Professional with experience in healthcare, prepared for this role.

Strong ability to adapt to changing needs and collaborate effectively with teams. Skilled in patient care, medical terminology, and basic clinical procedures. Reliable and results-driven, with focus on achieving positive health outcomes and maintaining high standards in all tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Lead

Sunshine Grow Shop
04.2018 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Cashier Team Lead

University of Kentucky Barnes and Noble
02.2023 - 09.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

Bachelor's of Science in Nursing - Nursing

University of Kentucky
Lexington, KY
12.2025

Skills

Inventory Control

Payment Processing

Cash Handling

Business Writing

Account Management

Vitals monitoring

Task Prioritization

Patient Assessments

Patient Monitoring

Infection control standards

Medication Administration

Clinical judgment

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support Certification (BLS)
  • Kentucky Driver's License

Timeline

Cashier Team Lead

University of Kentucky Barnes and Noble
02.2023 - 09.2024

Customer Service Lead

Sunshine Grow Shop
04.2018 - Current

Bachelor's of Science in Nursing - Nursing

University of Kentucky

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Kaitlyn Wild