Kaitlyn Wiley
Los Gatos,CA
Summary
Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of retail operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals. Years of experience working with computer software's such as Google, Microsoft, Powerpoint, Greenbits, LeafLogics, Dutchie, PULSE, etc.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floor Manager
KindPeoples
10.2021 - Current
- Managed team of employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
Cannabis Consultant
KindPeoples
08.2020 - Current
- Delivered outstanding service/consultation to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Out of Work
COVID-19
03.2020 - 08.2020
- Laid off due to COVID-19
Sales Associate
Men's Wear-house
12.2019 - 03.2020
- Helped out around the store, received extensive training in rentals and formal-wear
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built suits, measured customers, provided excellent and personal customer service
- Sold suits/clothing items to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Cannabis Consultant
The Kushery
03.2019 - 12.2019
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Assisted and helped customers find the exact products they were looking for
- Stocked, performed basic cleaning, and provided excellent customer service.
Assistant Manager
Domino's Pizza
06.2018 - 03.2019
- Ran shifts, responsible for inventory/ordering product, assisted the GM on daily tasks, worked the food production line, assisted customers with orders and complaints, worked the PULSE computer system, placed food orders, etc.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Delivery Driver
Domino's Pizza
10.2016 - 05.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Answered phones, took orders, and worked as a customer service representative.
- Cleaned inside the store, prepped food, worked ovens
Delivery Driver
Pizza Hut
08.2016 - 09.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Helped out inside the store preparing food and taking orders when needed.
Nanny
Spilt Milk Nannies
04.2016 - 07.2016
- Watched children ranging from under a year to 8 or 9 years old
- Performed basic nanny duties such as being the sole guardian, basic household duties, etc.
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
In-Home Caregiver
Ambitions Of Washington
10.2015 - 04.2016
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Nanny
Allyssa Montague
06.2015 - 09.2015
- Took care of two kids on a weekly basis as a live- in Nanny.
- Cooked and cleaned for them.
Sales Associate
Bed Bath And Beyond
01.2015 - 06.2015
- Cashier
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Spent time talking to customers on the phone, answering their questions, and helping them locate different products.
Park Employee
California's Great America
09.2014 - 11.2014
- Helped prep food for all of the carts
- Worked on carts and helped team members stock their food items
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
Sandwich Maker
Togos Eatery
04.2014 - 07.2014
- Served customers by making sandwiches to order; responsible for cleaning the dining room as well as maintaining a very clean counter workspace; restocking food items as needed.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
High School Diploma -
Del Mar High School
San Jose, CA06.2015
Skills
- Department Management
- Performance Improvements
- Sales Development
- POS Systems
- Safety Oversight
- Employee Management
- Promotions and events
- Customer service
- Organizational skills
- Financial Management
- Loss Prevention
- Policy Enforcement
Certification
- CPR certified
- First AID certified
- WA Food Handlers
Section name
Currently enrolled in an Internship that will prepare us for missions trips. Interns help the operations on the ground run more smoothly, ultimately helping Freedom House continue its vision of bringing life transformation to every man, woman, and child. During the internship, interns will grow spiritually and develop as leaders, all while having fun!
Timeline
Floor Manager
KindPeoples
10.2021 - Current
Cannabis Consultant
KindPeoples
08.2020 - Current
Out of Work
COVID-19
03.2020 - 08.2020
Sales Associate
Men's Wear-house
12.2019 - 03.2020
Cannabis Consultant
The Kushery
03.2019 - 12.2019
Assistant Manager
Domino's Pizza
06.2018 - 03.2019
Delivery Driver
Domino's Pizza
10.2016 - 05.2018
Delivery Driver
Pizza Hut
08.2016 - 09.2016
Nanny
Spilt Milk Nannies
04.2016 - 07.2016
In-Home Caregiver
Ambitions Of Washington
10.2015 - 04.2016
Nanny
Allyssa Montague
06.2015 - 09.2015
Sales Associate
Bed Bath And Beyond
01.2015 - 06.2015
Park Employee
California's Great America
09.2014 - 11.2014
Sandwich Maker
Togos Eatery
04.2014 - 07.2014
High School Diploma -
Del Mar High School
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