Encouraging administrator and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Kaitlyn Williams
Spotsylvania,VA
Summary
Overview
6
years of professional experience
Work History
Veterans Affairs
VA Medical Support Assistant
03.2023 - Current
Job overview
- Interface with personal computer applications as well as numerous VistA, CPRS and TMH applications
- Ensure Clinical Resource Hubs services are completed at the highest standard and in alignment with national Clinical Resource Hubs standards
- Coordinate with various spoke site facility and other VISN MSA's to ensure that scheduling practices and standards are implemented across the VISN
- Exercise organizational skills, problem-solving ability, and content expertise in various scheduling programs and best practices
- Coordinate with patient care team to review clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary)
- Develop/maintain effective and efficient communication with patient, interdisciplinary team, VA medical centers, and other agencies
- Responsible for interpreting and verifying provider orders in accordance with Veterans Health Administration National Scheduling Directive guidelines
- Answer multitude of telephone calls and records messages pertaining to such things as detailed laboratory reports, x-rays, and basic medical/pharmacy information
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
USFAS, Stafford Foot and Ankle
Receptionist
06.2021 - 10.2022
Job overview
- Answer any questions or concerns that pertain to billing, appointments, insurance coverage and providers
- Responsible for registering new patients and update existing patients’ demographics by collecting detailed patient information including personal and financial information such as deductibles, Coinsurance, balances, copays and sell over the counter items
- Provided clerical support to company employees by copying, faxing, data entry and filing documents.
- Maintain multiple doctors’ schedules
- Maintain business inventory and equipment by checking stock inventory level, anticipating needed supplies and placing and expediting orders for supplies
- Pre check all patient charts to ensure insurance eligibility and necessary referrals
- Prepare end of day reports and deposit slips on daily basis
Kohls Department Store
Operations Manager
10.2019 - 05.2021
Job overview
- Developed systems and procedures to improve operational quality and team efficiency.
- Receive, understand and proactively respond to direction from supervisors/managers and other company personnel
- Work in fast-paced environment and accomplish multiple tasks within established timeframes
- Operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed
- Supervised operations staff and kept employees compliant with company policies and procedures.
TGI Vape
Assistant Store Manager
02.2019 - 10.2020
Job overview
- Develop and implement comprehensive sales strategy to drive business growth and achieve sales targets
- Identify new business opportunities and potential clients within industry
- Build and maintain strong relationships with existing and potential customers, ensuring their satisfaction and address any concerns
- Present and demonstrate products/services to clients, highlighting their unique selling points and value proposition
- Provide regular sales reports, forecasts, and insights to upper management team
- Continuously enhance product knowledge and sales skills through training and professional development opportunities
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Bad Daddy’s Burger Bar
Line chef
10.2018 - 11.2018
Job overview
- Perform portion control and minimize waste to keep cost within forecasted range
- Work in high-energy, high-volume, fast paced environment
- Work through development program to grow skills and earn benefits
- Ensure that all dishes are prepared in timely manner by meeting prep times to ensure smooth delivery
- Comply with applicable sanitary, health, and personal hygiene standards
- Ensure quality and freshness of ingredients and products
- Perform additional tasks as assigned by line supervisor, sous-chef, or executive chef
Education
American Military UniversityCharles Town, WV
Bachelors degree from Business Administration
04.2023
University Overview
- Honor Roll 2021-2023
- 3.67 GPA
Yuba Community CollegeYuba City, CA
Some College (No Degree) from General Studies
University Overview
Skills
- Great customer service experience
- Ability to use all Microsoft applications with ease
- Ability to work and thrive in fast-paced environment
- Excellent written and verbal communication skills with ability to influence in clear and concise manner
- Strong attention to detail
- Dependable
- Experience with several different Electronic Medical Records Systems including IMS, Athena, ModMed, VistA GUI, Vista R3 and CPRS
- Strong problem solving and troubleshooting skills
- Great Multitasker
Timeline
VA Medical Support Assistant
Veterans Affairs
03.2023 - Current
Receptionist
USFAS, Stafford Foot and Ankle
06.2021 - 10.2022
Operations Manager
Kohls Department Store
10.2019 - 05.2021
Assistant Store Manager
TGI Vape
02.2019 - 10.2020
Line chef
Bad Daddy’s Burger Bar
10.2018 - 11.2018
American Military University
Bachelors degree from Business Administration
Yuba Community College
Some College (No Degree) from General Studies
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