Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Wilson

Church Point,La

Summary

Professional with several years of customer service experience and comprehensive experience in front office operations, successful with managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

8
8
years of professional experience

Work History

Cosmetologist

Self Employed
02.2023 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.

Cosmetologist

Blonde Anny
09.2021 - 02.2023

Cosmetologist

Bella Bella Salon
07.2019 - 07.2021

Receptionist/Secretary

Bella Bella Salon
08.2018 - 07.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Cashier

Piggly Wiggly
05.2017 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Current - Nursing

Western Governers University

Skills

  • Service Excellence
  • Computer Skills
  • Appointment Effective Scheduling
  • Proficient in Microsoft Excel
  • Organization skills
  • Telephone Communication Proficiency
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Data Management Skills
  • Account Management Expertise
  • Entry-Level Accounting Proficiency
  • Positive and professional
  • Critical Thinking Skills

Timeline

Cosmetologist

Self Employed
02.2023 - Current

Cosmetologist

Blonde Anny
09.2021 - 02.2023

Cosmetologist

Bella Bella Salon
07.2019 - 07.2021

Receptionist/Secretary

Bella Bella Salon
08.2018 - 07.2019

Cashier

Piggly Wiggly
05.2017 - 08.2018

Current - Nursing

Western Governers University

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Kaitlyn Wilson