Kaitlyn Wiltshire
St. Petersburg,FL
Summary
I am an organized and driven student working towards a management degree, actively seeking a role in human resources. I excel in communication, problem-solving, and teamwork, all of which contribute to achieving organizational objectives.
Overview
6
6
years of professional experience
Work History
Learning and Development Intern
TeamViewer
Clearwater, FL
05.2024 - Current
- Prepared reports summarizing project progress and results for management review.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Front Desk Receptionist/Spa Concierge (Lead)
Woodhouse Day Spa
St. Petersburg, FL
02.2022 - 05.2024
- Trained and onboarded new employees, ensuring proficiency in all job tasks.
- Ensured high customer satisfaction by providing exceptional service and handling inquiries effectively.
- Managed phone calls and appointment scheduling while maintaining a clean and tidy work environment.
Safe Harbor Westport Marina Cashier
Safe Harbor Westport Marina
Denver, NC
05.2019 - 08.2021
- Accurately calculated pricing for gasoline and convenience items.
- Delivered outstanding customer service.
- Supported boat owners with fueling and docking needs.
YMCA Summer Camp Counselor & Day Care Worker
Sally's YMCA
Denver, NC
05.2018 - 04.2019
- Led a variety of challenging and entertaining group activities to cultivate positive relationships with campers.
- Delivered exceptional customer satisfaction to both children and parents.
Education
Bachelor in Science, Management with a Human Resources Concentration -
University of South Florida
12.2024
St. Petersburg College
05.2023
North Carolina State University
08.2020
Skills
- Problem solving
- Customer service
- Communication
- Microsoft Office (Word, PowerPoint, Excel)
- Report Writing
- Teamwork and Collaboration
- Attention to Detail
- Operations Support
Timeline
Learning and Development Intern
TeamViewer
05.2024 - Current
Front Desk Receptionist/Spa Concierge (Lead)
Woodhouse Day Spa
02.2022 - 05.2024
Safe Harbor Westport Marina Cashier
Safe Harbor Westport Marina
05.2019 - 08.2021
YMCA Summer Camp Counselor & Day Care Worker
Sally's YMCA
05.2018 - 04.2019
Bachelor in Science, Management with a Human Resources Concentration -
University of South Florida
St. Petersburg College
North Carolina State University
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