Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kaitlyn Winders

Kaitlyn Winders

Anderson,CA

Summary

Highly motivated professional with a strong background in medical terminology, customer service, and organization. Seeking a position in the medical or office field to effectively utilize these skills. Committed to delivering exceptional service and maintaining a high level of accuracy in all tasks. Proficient at multitasking and prioritizing responsibilities for efficient workflow.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Claims Processor

Sierra Pacific Industries
07.2024 - Current
  • Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Checked documentation for accuracy and validity on updated systems.

Transportation Specialist

Partnership Health Plan
02.2023 - Current
  • Review, research and coordinate transportation and related travel benefits for members
  • Provide a high level of customer service to members and providers
  • Handle a high-volume call line, servicing over 60 phone calls per day on average
  • Work directly with members, transportation providers and facilities to coordinate appropriate level and timeliness of transports
  • Support and assist members in the resolution of problems with their transportation or travel benefits
  • Verifies member's eligibility and determines level of program benefit
  • Elicit medical information from provider and members
  • Contact providers and members, verbally and/or in writing to pursue needed information
  • Documents all cases opened for Transportation in the appropriate platform or database, as per protocol
  • Understanding of medical terminology, CPT, HCPC and ICD-10

Visitor Management, Front Desk

Mercy Medical Center (Adecco)
07.2022 - 02.2023
  • Guide visitors and patients to the appropriate location within the hospital
  • Answered phone calls and transfer to the correct area
  • Coordinate with nurse care staff to ensure appropriate visitor to patient ratio is being adhered to
  • Perform clerical duties such as printing out visitor passes, scanning data into the visiting system
  • Take detailed messages and deliver to the appropriate person or department
  • Coordinate with law enforcement and security to ensure patient safety
  • Handle challenging interactions with a variety of people
  • Call for transporting patients of visitors who require assistance
  • Ensure the entryway and lobby are always clean
  • Direct deliveries to the appropriate area of the hospital
  • Call in announcements as needed
  • Train security to 'cover' front desk activity for lunch/breaks

Education

ASSOCIATE'S DEGREE - SOCIAL SCIENCES

SHASTA COLLEGE
01.2022

DIPLOMA -

Anderson High school
01.2022

Skills

  • Proficient in Medical Terminology
  • Effective Time Management Skills
  • Ability to perform multiple tasks simultaneously
  • Experience using operating switchboard
  • Friendly and helpful customer service skills
  • Proficient in common computer programs
  • Typing speed 61 WPM

Certification

CPR - BLS Certified, American Heart Association

Timeline

Claims Processor

Sierra Pacific Industries
07.2024 - Current

Transportation Specialist

Partnership Health Plan
02.2023 - Current

Visitor Management, Front Desk

Mercy Medical Center (Adecco)
07.2022 - 02.2023

ASSOCIATE'S DEGREE - SOCIAL SCIENCES

SHASTA COLLEGE

DIPLOMA -

Anderson High school
CPR - BLS Certified, American Heart Association
Kaitlyn Winders