Kaitlyn Wright
Kettering
Summary
Highly efficient worker; well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Nearly five years of experience in customer service and willing to work a full-time position.
Overview
6
6
years of professional experience
Work History
Crew Member, Crew Trainer
Raising Canes
04.2021 - Current
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with crew and accepted coaching from management team.
- Trained new crew members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Associate
Kroger
12.2020 - 02.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Crew Member, Server
Sonic
07.2018 - 08.2019
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Psychology
Sinclair Community College
Dayton OH04.2023
High School Diploma -
Kettering Fairmont High School
Kettering, OH05.2020
Skills
- Health Code Compliance
- Flexible Schedule
- Initiative and Self-Motivation
- Problem-Solving
- Customer Engagement
- Safe Food Handling
- Customer Service
- Store Opening and Closing
- Telephone Etiquette
- Teamwork and Collaboration
Timeline
Crew Member, Crew Trainer
Raising Canes
04.2021 - Current
Sales Associate
Kroger
12.2020 - 02.2021
Crew Member, Server
Sonic
07.2018 - 08.2019
No Degree - Psychology
Sinclair Community College
High School Diploma -
Kettering Fairmont High School
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