Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Kaitlyn Yanez

Rialto,USA

Summary

Highly organized HR professional with experience in office management and administrative support. Skilled in handling sensitive employee information, coordinating interviews and schedules, and streamlining HR processes to optimize efficiency. Known for fostering an inclusive workplace environment and supporting team success through effective communication, resource allocation, and process improvements.

Overview

14
14
years of professional experience

Work History

Human Resource Assistant Manager

Mike Thompsons RV Superstore
Colton
07.2016 - Current
  • Facilitated recruitment processes by coordinating job postings and candidate screenings.
  • Assisted in onboarding new hires by organizing orientation sessions and training materials.
  • Supported performance management initiatives by preparing employee evaluation documents.
  • Maintained employee records by updating databases and ensuring compliance with policies.
  • Collaborated with managers to address employee relations issues and conduct investigations.
  • Implemented benefits administration processes by managing enrollments and inquiries from staff.
  • Provided support in payroll processing by verifying and auditing timesheets and resolving discrepancies.
  • Developed and maintained job descriptions, employee handbooks and organizational charts.
  • Assisted in developing strategies to promote diversity in the workplace.
  • Coordinated employee training sessions for both new hires and existing staff members.
  • Organized company events such as team-building activities or holiday parties.
  • Advised management on compensation programs, policies and procedures to ensure compliance with applicable laws.
  • Performed background checks on potential new hires.
  • Provided guidance and advice to employees regarding personnel matters such as grievances, disciplinary actions and performance issues.
  • Maintained accurate records of all HR-related documents such as contracts, job postings and personnel files.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.

Customer Service Representative

Waste Management Company
Anaheim, CA
01.2013 - 07.2016
  • Improved customer service wait times to mitigate complaints.
  • Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted available products and services to customers during service, account management and order calls.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Collected deposits or payments and arranged for billing.
  • Answered customer inquiries and provided accurate information regarding products and services.

Guest Relations Associate

Disneyland Resort
Anaheim, CA
11.2011 - 01.2013
  • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Collaborated with other departments within the hotel to ensure smooth operations during peak hours.
  • Created a welcoming atmosphere for all visitors to the property by providing excellent customer service skills.
  • Ensured that all areas of the property were clean, orderly, and well-maintained.
  • Managed inventory levels of supplies needed for front desk operations.
  • Assisted in resolving guest complaints and inquiries in a professional manner via in person, email, or social media platforms.
  • I answered the multi-line telephone with a polite tone of voice to provide general information and answer inquiries.
  • Participated in staff meetings to discuss new strategies for improving customer satisfaction ratings.

Education

MBA - Human Resources Management

California State University, San Bernardino
San Bernardino, CA
05-2027

Bachelor of Arts - Administration - Human Resource Management Concentration

California State University of San Bernardino
San Bernardino, CA
05.2025

Associate of Science - Business Administration

Chaffey College
Rancho Cucamonga, CA
05.2023

Skills

  • Payroll administration
  • Recruitment coordination
  • Performance management
  • Team collaboration
  • Conflict resolution
  • Sensitive information database management
  • Policy compliance
  • Diversity promotion

Languages

  • English, Native/ Bilingual
  • Spanish, Native/ Bilingual

Accomplishments

  • CSUSB Management Department - Departmental Honors
  • CSUSB Dean's List 2023-2025

References

References available upon request.

Timeline

Human Resource Assistant Manager

Mike Thompsons RV Superstore
07.2016 - Current

Customer Service Representative

Waste Management Company
01.2013 - 07.2016

Guest Relations Associate

Disneyland Resort
11.2011 - 01.2013

MBA - Human Resources Management

California State University, San Bernardino

Bachelor of Arts - Administration - Human Resource Management Concentration

California State University of San Bernardino

Associate of Science - Business Administration

Chaffey College

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