Kaitlyn Zullo
Schenectady,NY
Summary
Highly adaptable team member in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Extremely experienced in customer service roles.
Overview
6
6
years of professional experience
Work History
Partner
Stewart's
05.2024 - Current
- Train new team members to ensure seamless service
- Follow state and company policies and procedures
- Provide friendly interactions with customers while multitasking tasks of the store.
Manager
Chipotle Mexican Grill
10.2022 - 05.2024
- Built loyal connections through friendly & consistent interactions
- Train team members to ensure seamless service.
- Adhered strictly to state and company policies and procedures, enhancing customer satisfaction scores by 23% and ensuring a 98% during audits
- Effectively opening and closing the store while taking care of the team.
- Spent 15 hours each week dedicated to organization and cleanliness.
Manager
Panera Bread
12.2019 - 10.2022
- Built loyal connections through friendly & consistent interactions
- Trained team members to ensure seamless service
- Followed procedures for safe food preparation, assembly, and presentation.
Associate
Ellms Family Farm
09.2018 - 11.2018
- Helped care and watch for children
- Operated and balanced the cash register at the end of each shift or as scheduled
- Complied with established store policies and procedures in a professional and courteous manner
Education
Advanced Regents Merit Diploma -
Burnt Hills - Ballston Lake High School
Burnt Hills, New York06.2021
Skills
- Strong leadership and management skills
- Excellent customer service skills
- Time-management
- Ability to multitask
- Knowledge of computer skills
- Communication
- Very organizational
- Ability to work in a team
- Problem-solving
- Strong work ethic
- Analytical
- Fast Learner
Volunteering
Living Hope Christian Church, Latham, New York - Youth Group Leader
November 2018 - PRESENT
Lead studies outside a weekly program.
Mentor students through biweekly meetings, resulting in growth in their lives.
Raise funds for use in outreach and Youth Group events.
Lead hour-long discussions and facilitate games demonstrating values and morality.
Living Hope Christian Church, Latham, New York - Child Care Volunteer
January 2017 - PRESENT
Supervise up to 20 children, from infant age to seven
Enforce all safety and precautionary techniques within the classroom.
Manage inner-classroom conflict resolution and problem-solving.
Maintain open, friendly, and cooperative relationships with each child and their families and encourage their involvement in the weekly program.
Timeline
Partner
Stewart's
05.2024 - Current
Manager
Chipotle Mexican Grill
10.2022 - 05.2024
Manager
Panera Bread
12.2019 - 10.2022
Associate
Ellms Family Farm
09.2018 - 11.2018
Advanced Regents Merit Diploma -
Burnt Hills - Ballston Lake High School
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