Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn B Billings

Syracuse,NY

Summary

Comfortable communicating with people Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer- Service position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Claims Analyst/Document Reviewer

RCB Fund Services
05.2023 - Current
    • Maintained strict confidentiality with all personal data as per company guidelines.
    • Viewed reports regularly to make sure processing was conducted efficiently.
    • Interacted with clients and employees, which helped cultivate positive working relationships.
    • Identified key areas not performing well and implemented effective, new processes.
    • Researched claims and incident information to deliver solutions and resolve problems.
    • Organized, planned and documented materials for Stock claims.

Loan Administrator

Bank Of New York Mellon
09.2021 - 03.2022
    • Maintained personnel records and updated internal databases to support document management.
    • Collected, validated, and distributed information to employees.
    • Computerized office activities, maintained customer communications, and tracked records through delivery.
    • Entered and maintained departmental records in company database.
    • Completed forms and reports to facilitate admission, transfer or discharge.
    • Collected, arranged, and input information into database system.
    • Gathered, organized and input information into digital database.
    • Evaluated customer needs and feedback to drive product and service improvements.

Members Service Representative

Special Metals Federal Credit Union
02.2020 - 09.2021
  • Create new member accounts
  • Teller/Banking Transactions
  • Work up Auto and Personal Loans
  • Credit Card Payments
  • Answer Phone calls and assist members with any question they may have
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Accepted payments and updated accounts with latest information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.

Sales Associate/Assistant Manager

The Liquor Loft
02.2012 - 12.2019
  • Receive cash, checks and complete credit-card transactions from customers
  • Key Holder
  • Stock shelves and cooler
  • Reconcile the books at the end of the closing shift
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Successfully - General Studies

Whitesboro High School
Marcy, NY
01.2011

Skills

  • Verbal and Written Communication
  • Customer Relationship Management
  • Financial Advisement
  • Oral and Written Comprehension
  • Customer Transactions
  • Learning Strategies
  • Calculate Payments
  • Remote Video Conferencing
  • Complete Loan Applications
  • Creative Solutions
  • Analytical and Critical Thinking
  • Economics Understanding
  • Financial Expertise
  • Active Listening and Learning

Timeline

Claims Analyst/Document Reviewer

RCB Fund Services
05.2023 - Current

Loan Administrator

Bank Of New York Mellon
09.2021 - 03.2022

Members Service Representative

Special Metals Federal Credit Union
02.2020 - 09.2021

Sales Associate/Assistant Manager

The Liquor Loft
02.2012 - 12.2019

Successfully - General Studies

Whitesboro High School

Similar Profiles

CREATE PROFILE
Kaitlyn B Billings