Kaitlyn Mitchell
Potsdam,New York
Summary
Reliable and professional individual with over 10 years of experience, looking to seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Freight Processing Leader
Big Lots Stores, Inc.
09.2015 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers
- Monitored sales floor and merchandise displays for presentable condition.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Store Manager
Deb Shops
02.2013 - 03.2015
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Oversaw aspects of maintenance, inventory and daily activity management
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Norwood-Norfolk School
Norwood, NYSkills
- Adaptable Team Player
- POS System Operations
- Stocking and Replenishing
- Recruitment and Hiring
- Quality Assurance Controls
Timeline
Freight Processing Leader
Big Lots Stores, Inc.
09.2015 - Current
Assistant Store Manager
Deb Shops
02.2013 - 03.2015
High School Diploma -
Norwood-Norfolk School
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