Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Kaitlyn Kampbell

Scottsbluff,NE
Kaitlyn Kampbell

Summary

Experienced customer service professional with 6+ years of experience. Increased customer satisfaction by 20% through effective issue resolution. Proficient in mentoring teams and skilled in live chat, email support, and ticketing systems for efficient customer inquiry resolution.

Overview

14
years of professional experience

Work History

State of Nebraska

Social Services Worker
09.2020 - 08.2024

Job overview

  • Reviewed applications and verified eligibility, improving processing speed by 10% through detailed telephone follow-ups.
  • Accessed databases to document detailed information with 100% accuracy.
  • Achieved productivity goals ensuring timely service delivery to clients.
  • Utilized call center software and automated phone systems to manage high-volume customer interactions efficiently.
  • Leveraged email and live chat techniques to resolve queries, aligning with modern customer support practices.

Faneuil Inc

Customer Service Representative
06.2019 - 09.2020

Job overview

  • Addressed customer complaints, processed orders, and provided product information, resulting in improved service consistency.
  • Listened to customer concerns and processed billing changes, while maintaining detailed records of interactions for quality assurance.
  • Provided multi-channel support via phone, email, and live chat, enhancing client engagement.
  • Adapted to diverse industry requirements, consistently maintaining high quality customer interactions.
  • Utilized ticketing systems to document and escalate issues, ensuring timely resolution.

Region 1 Area 2 Human Devmnt

CSP
08.2018 - 06.2019

Job overview

  • Assisted clients with daily tasks, maintaining a high level of service and support.
  • Implemented systematic follow-ups to ensure client satisfaction.

Faneuil

Customer Service Representative
06.2017 - 08.2018

Job overview

  • Interacted with customers to address complaints and process orders, contributing to improved customer satisfaction scores.
  • Resolved customer inquiries and adjusted accounts, ensuring accurate record keeping and follow-up.
  • Delivered support through phone, email, and live chat channels to address customer needs effectively.
  • Adapted service approach based on industry requirements, resulting in consistent customer satisfaction.

Vertex

Customer service representative
08.2016 - 01.2017

Job overview

  • Addressed gas service issues over the phone, resolving customer concerns with a focus on prompt service.
  • Managed initiation, termination, and transfer of gas services efficiently.
  • Reviewed billing details with customers to clarify charges and resolve disputes.
  • Facilitated payment processing by directing customers to third-party services, ensuring secure transactions.

Regional West Medical Ctr

Healthcare assistant
11.2015 - 05.2016

Job overview

  • Observed patient skin conditions and reported findings to registered nurse.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Northfield Retirement

Cooks Assistant
03.2015 - 10.2015

Job overview

  • Pushed, pulled and transported large loads and objects.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Trained new staff on food preparation and safety procedures.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Stocked and rotated food items according to expiration dates.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained high personal grooming standards and uniform presentation.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Monitored food temperature, discarding items not stored correctly.
  • Assisted in setting up and breaking down kitchen stations.

5th & O Eastco

Cashier
08.2014 - 06.2015

Job overview

  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.

Maverik

Adventure Guide
04.2013 - 08.2013

Job overview

  • Maintained clean and orderly work station.
  • Maintained inventory of all saleable items.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Facilitated sales of services and goods.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Rang up customers' orders by scanning products and keying prices into register.
  • Finalized sales and collected payments by totaling order and accepting tender from customer.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Promoted special offers and discounts to customers to maximize sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.

Culvers

Crew Member
10.2012 - 02.2013

Job overview

  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

McDonald's

Fast food
05.2011 - 07.2011

Job overview

  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed orders on POS system and accepted cash and charge payments.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Made change and returned correct cash and coin to patrons.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

A&W

Fast Food Worker
07.2010 - 08.2010

Job overview

  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed orders on POS system and accepted cash and charge payments.
  • Assisted with preparing salads and cold food items.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Made change and returned correct cash and coin to patrons.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Gering High School
Gering, NE

High School Diploma from General High School Curriculum
05.2013

University Overview

Skills

  • Ticketing Systems
  • Live Chat
  • Email Support
  • Video Software
  • Root Cause Analysis
  • Customer Account Management
  • Database Documentation

Software

Microsoft Office

Timeline

Social Services Worker
State of Nebraska
09.2020 - 08.2024
Customer Service Representative
Faneuil Inc
06.2019 - 09.2020
CSP
Region 1 Area 2 Human Devmnt
08.2018 - 06.2019
Customer Service Representative
Faneuil
06.2017 - 08.2018
Customer service representative
Vertex
08.2016 - 01.2017
Healthcare assistant
Regional West Medical Ctr
11.2015 - 05.2016
Cooks Assistant
Northfield Retirement
03.2015 - 10.2015
Cashier
5th & O Eastco
08.2014 - 06.2015
Adventure Guide
Maverik
04.2013 - 08.2013
Crew Member
Culvers
10.2012 - 02.2013
Fast food
McDonald's
05.2011 - 07.2011
Fast Food Worker
A&W
07.2010 - 08.2010
Gering High School
High School Diploma from General High School Curriculum

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Kaitlyn Kampbell