Kaitlyn (Kat) Melchor
Loveland,OH
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice with tier 2 and 3 support knowledge. Service-oriented individual with several years experience in building positive business and customer relationships. Detail-oriented, organized, and willing to learn new skills of any trade. Works efficiently to meet tight deadlines. Versed in troubleshooting and desktop support on Windows, Mac, Android and iOS devices. Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
United States Postal Service, USPS
Amelia, OH
08.2024 - Current
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Monitored route conditions, such as traffic and weather, to ensure safe navigation.
- Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
- Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
- Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
- Sorted incoming mail into designated categories for further processing or distribution.
- Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
- Collected outgoing mail from post office boxes or from customers at their residences or places of business.
- Ensured compliance with federal laws pertaining to the safe handling of hazardous materials in the mail system.
- Collected mail from customers and brought back to facility for processing and sorting.
- Met performance targets consistently through hard work and efficient handling of each stop.
Sort Center Warehouse Associate
Amazon
Wilmington, OH
05.2024 - 07.2024
- Unloaded materials from trucks using forklifts and pallet jacks.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Handled hazardous materials safely following prescribed regulations.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
Order Fulfillment Associate
Amazon
Monroe, OH
08.2023 - 01.2024
- Safely operate forklift to OSHA standards, fulfill customer orders using Amazon fulfillment software, Lift and Carry 30-50 pounds at any given time, maintain safety standards for employees within the facility, exercise efficiency and reliability with time management to ensure speedy delivery within company standards.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Claims Customer Service Representative
American Modern Insurance
Amelia, OH
05.2023 - 07.2023
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Reduced claim processing time by effectively collaborating with team members and external vendors.
- Maintained up-to-date knowledge on industry trends, contributing to team expertise in handling complex claims scenarios.
Day Shift Warehouse Associate
Amazon
Jeffersonville, IN
11.2022 - 01.2023
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
IT Support Advocate
Heartland Payment Systems
Jeffersonville, IN
10.2020 - 08.2022
- Enhanced system efficiency by troubleshooting and resolving technical issues for clients.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Reduced downtime with proactive identification of potential hardware and software issues.
- Collaborated with cross-functional teams to develop innovative solutions for complex IT problems.
- Maintained high levels of data security through implementation of robust encryption measures.
- Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
- Facilitated smooth technology transitions during office relocations or mergers, ensuring minimal disruption to daily operations.
- Provided expert consultation on best practices in IT security policies, promoting a culture of vigilance against cyber threats.
Shift Supervisor
Starbucks Corporation
New Albany, IN
10.2018 - 10.2020
- Maintained accurate account of store inventory, product waste, and order deliveries; Studied different types of coffee and preparation methods from around the world to provide tastings and recommendation to customers; Collaborated with local agencies for volunteering and donations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Package Handler
United Parcel Service
Louisville, KY
07.2018 - 04.2019
- Created labels for packages; loaded and unloaded packages onto freight and air with care; operated different machinery with correct qualifications.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Overnight Grocery Stocker
Meijer, Inc
New Albany, IN
01.2018 - 07.2018
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Contributed to store''s overall sales goals by effectively merchandising products to attract customers'' attention.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
Customer Service Representative
Target, Inc
Clarksville, IN
11.2015 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Henryville Sr. High School
Henryville, IN2017
Skills
- OSHA forklift and other Powered Industrial Trucks (PIT) certified
- Accurate Order Fulfillment
- MS Office Proficiency
- Desktop Support
- Hardware and Software Configuration
- Call Center Operations
- Employee Computer Support
- Software Release and Rollout
- Technical Issues Analysis
- Resolve Technical Problems
- Customer Communication and Empathy
- Safe Driving
- Training and mentoring
- Employee Motivation
- Goal-Oriented
- Operations Management
Certification
- Currently enrolled in Google IT Support Professional Certificate program and CompTIA A+ Certificate Program
Affiliations
- Cooking & Baking
- Gardening
- Artist of several mediums, including digital art, painting, and crochet
- Freelance Coding
Accomplishments
- Promoted at Heartland Payment Systems within 10 months of employment from Sales Support Associate to IT Sales Support Associate due to inclination towards technical support and coding.
References
References available upon request.
Timeline
Rural Carrier Associate
United States Postal Service, USPS
08.2024 - Current
Sort Center Warehouse Associate
Amazon
05.2024 - 07.2024
Order Fulfillment Associate
Amazon
08.2023 - 01.2024
Claims Customer Service Representative
American Modern Insurance
05.2023 - 07.2023
Day Shift Warehouse Associate
Amazon
11.2022 - 01.2023
IT Support Advocate
Heartland Payment Systems
10.2020 - 08.2022
Shift Supervisor
Starbucks Corporation
10.2018 - 10.2020
Package Handler
United Parcel Service
07.2018 - 04.2019
Overnight Grocery Stocker
Meijer, Inc
01.2018 - 07.2018
Customer Service Representative
Target, Inc
11.2015 - 04.2018
High School Diploma -
Henryville Sr. High School
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