Shift Manager
Sperry's Theatre Operations LLC
01.2017 - 01.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provide outstanding customer service by consistently going above and beyond to ensure all guest enjoy their experience.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Ensure that proper security procedures are in place to protect employees, guest and company assets.
- Ensure all shows start and end according to schedule time.
- Cleaning theatres, concessions area, and restrooms.
- Stocking items for the next associate's shift.