Kaitlyn M Trowbridge
Alamogordo,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Button Brand Veterinary Clinic
Alamogordo, NM
01.2025 - Current
- Assisted veterinarians during examinations and surgical procedures.
- Administered medications and vaccines to animals as directed by the veterinarian.
- Monitored vital signs of animals pre- and post-surgery for safety.
- Prepared surgical instruments and ensured a sterile environment for procedures.
- Conducted laboratory tests for diagnostics, including blood work and urinalysis.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Operated anesthesia, oxygen and monitoring equipment.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Assisted with polishing, removing stains and other dental procedures.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Responded promptly to emergency calls outside normal business hours.
- Operated x-ray machines and exposed radiographic films.
- Performed life-saving procedures such as intubation, defibrillation and cardioversion.
- Assisted physicians during emergency medical interventions such as intubation or chest tube insertion.
- Performed emergency medical procedures such as administering oxygen, IVs, medications, CPR, and intubation.
Customer Service Representative
Alamogordo Imaging Center
Alamogordo, NM
08.2023 - Current
- Scheduled patients on the phone or in person for diagnostic exams.
- Verified insurance, doctor name, demographics and made sure the order for
- each exam was correct.
- Checked in patients for diagnostic exams.
- Scanned in insurance cards while making sure all information for the exam, doctor name and exam were correct for each patient.
- Tagged patients ready for exams for the technicians.
- Took messages for upper management.
- Addressed customers courteously using suitable methods and problem-solving
- skills.
- Remained open to feedback from supervisor and peers to build and improve
- skills set.
- Updated and maintained database with accurate customer information and timely data entry.
Car Wash Employee
Zips Car Wash
02.2023 - 07.2023
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Increased sales by Number% by upselling and recommending services and products to customers.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Outside Lawn and Garden Sales Associate
Lowes Home Improvment
02.2022 - 02.2023
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased business sales utilizing Product or Service knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
- Discussed Product or Service with customers, outlined restrictions and educated on policies.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Team Member
Alamo Jump
09.2021 - 03.2022
- Communicate and enforce all regulations and jumping rules in a personable and professional manner.
- Remain alert and use all senses while supervising guests.
- Establish and maintain a safe environment for patrons in and around jumping surfaces, foam pits, and other activity areas.
- Work as a team with other team members.
Night Manager
Fatwood BBQ
09.2021 - 02.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Checked and logged food temperatures every Timeframe.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Distributed food during busy peak periods to drive customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Shift Lead
Caliches
04.2021 - 08.2021
- Completed store opening and closing procedures, including setting up registers and checking products.
- Trained and mentored new employees to maximize team performance.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Operated cash register, taking payments and issuing customer receipts.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Upsold specialty items with beverages, food, etc., increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Education
Diploma - Veterinarian Science
Alamogordo High School
Alamogordo, NM05.2022
Skills
- Cash Handling
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
- Customer Service
- Cleaning and Sanitizing
- Team Leadership
- Opening and Closing Procedures
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Documentation
- Time Management
- Flexible Schedule
Timeline
Veterinary Technician
Button Brand Veterinary Clinic
01.2025 - Current
Customer Service Representative
Alamogordo Imaging Center
08.2023 - Current
Car Wash Employee
Zips Car Wash
02.2023 - 07.2023
Outside Lawn and Garden Sales Associate
Lowes Home Improvment
02.2022 - 02.2023
Team Member
Alamo Jump
09.2021 - 03.2022
Night Manager
Fatwood BBQ
09.2021 - 02.2022
Shift Lead
Caliches
04.2021 - 08.2021
Diploma - Veterinarian Science
Alamogordo High School