Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaitlyn Marie Liccardi

Tallahassee,FL

Summary

I am looking for a career that will have opportunity for progression and a positive environment I can thrive in. I have worked in retail for nine years and am extremely comfortable and confident with my ability to learn quickly and apply my knowledge hands-on. I am a strong leader that relies on education, delivering thorough direction, and guidance. I have great customer service skills, work quickly and efficiently and embrace teamwork. I am able to maintain an extremely positive attitude even in stressful situations. I enjoy helping people, making them smile, and making sure every customer I encounter leaves my work place happy with an exponentially better experience than other retailers. My goal is to build life long customers through my company by using skills like listening, empathizing, apologizing and delivering solutions.

Overview

11
11
years of professional experience

Work History

Department Lead

Academy Sports Outdoors
Tallahassee, FL
07.2023 - Current
  • Developed and implemented departmental policies and procedures.
  • Monitored employee performance and provided feedback to ensure job expectations were met.
  • Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
  • Coordinated with other departments to ensure efficient workflow across the organization.
  • Ensured compliance with all federal, state, local laws and regulations related to the department's operations.
  • Maintained records of personnel data including payroll processing, benefits administration, leave tracking.
  • Performed recruitment activities such as interviewing candidates, creating job postings and conducting reference checks.

Department Manager, Customer Direct Ship Manager, Curbside Pick-Up Lead

Bed Bath and Beyond
Tallahassee, FL
01.2020 - 07.2021
  • Open and close cash operational systems, count and secure deposits
  • Plan and execute merchandising and fixture changes
  • Delegate and ensure completion of tasks
  • Monitor reporting and sales percentages
  • Relieve customer grievances with excellent customer service
  • Scheduling and approving associates punched hours
  • Train product knowledge, customer service skills, Point Of Sale skills and performance progression to associates
  • Retrieve all online customer orders, package, weigh and label all items and ship out through the system
  • Ensure all In Store Pick-Up and Curbside orders are filled within one hour, and delivered to customers within two minutes of mobile check in.

Customer Service Trainer

Bed Bath and Beyond
Tallahassee, FL
12.2018 - 07.2021
  • Train all current and new associates on customer service skills and product knowledge
  • Work closely with managers to create plans for the store (merchandising, scheduling, sales, etc.)
  • Train Registry Consultant's on how to build a giftable wedding registry, as well as how to qualify registrants to recommend items then will best benefit their current and future lifestyles
  • Review reports and percentages of registry fulfillment, as well as 'Beyond Store' orders compared to in store sales
  • Lead the 'Pack and Hold' program and contact students about items that might need to be replaced
  • As well as pull all of the items in their order, pack all items into boxes neatly
  • Organize them, log and scan all items and update all reports.

Sales Associate

Bed Bath and Beyond
Port Richey, FL
01.2014 - 01.2018
  • Greeting and escorting customers
  • Product knowledge and location
  • Qualify customers every product needs by asking questions
  • Cashiering, tendering sales and returns.

Put Away Associate

Bed Bath and Beyond
Port Richey, FL
01.2014 - 01.2018
  • Stocking (Top stock, Down stock, Back stock)
  • Heavy lifting and up and down ladders
  • Cashiering, tendering sales and returns
  • Supply ordering, customer product orders
  • Print, read, and pull reports
  • Filling product on sales floor.

Receiving Associate

Bed Bath and Beyond
Port Richey, FL
01.2014 - 01.2018
  • Receiving and scanning in products
  • Pricing and security tagging individual products
  • Organizing products for maximum productivity.

Sales Associate

Sears-K-Mart
Hudson, FL
11.2012 - 05.2014
  • Greeting and escorting customers
  • Product knowledge and location
  • Qualify customers every product needs by asking questions
  • Cashiering, tendering sales and returns
  • Print, read, and pull reports
  • Filling product on sales floor.

Jeweler

Sears-K-Mart
Hudson, FL
11.2012 - 05.2014
  • Greeting and catechizing guests on their unique requests
  • Create rapport to capture repeat guests
  • Lock and ensure LP protocols to sustain safety of higher ticket products.

Apparel Associate

Sears-K-Mart
Hudson, FL
11.2012 - 05.2014
  • Arranged, organized a multitude of apparel displays
  • Recover disorganized items or racks, shelving and unused hangers
  • Managed the dressing room and ensured LP protocol.

Education

G.E.D. 2012 -

Hudson High School
05.2012

Camp Counselor -

Florida Elks Youth Camp
08.2011

Skills

  • Employee Management
  • Work Planning and Organization
  • Interactive Communication Skills
  • Customer Service
  • Relationship Building
  • Team Development
  • Motivational Leadership
  • Training And Development

References

References available upon request.

Timeline

Department Lead

Academy Sports Outdoors
07.2023 - Current

Department Manager, Customer Direct Ship Manager, Curbside Pick-Up Lead

Bed Bath and Beyond
01.2020 - 07.2021

Customer Service Trainer

Bed Bath and Beyond
12.2018 - 07.2021

Sales Associate

Bed Bath and Beyond
01.2014 - 01.2018

Put Away Associate

Bed Bath and Beyond
01.2014 - 01.2018

Receiving Associate

Bed Bath and Beyond
01.2014 - 01.2018

Sales Associate

Sears-K-Mart
11.2012 - 05.2014

Jeweler

Sears-K-Mart
11.2012 - 05.2014

Apparel Associate

Sears-K-Mart
11.2012 - 05.2014

G.E.D. 2012 -

Hudson High School

Camp Counselor -

Florida Elks Youth Camp

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Kaitlyn Marie Liccardi