Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Personal Attributes
Google Coursera-IT Certification
References
Generic

Kaitlyn Mauro

Cascade,CO

Summary

Dedicated leader and professional with history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Trusted technician and operator of equipment that provides data to a growing number of partners, associates and a mass fan base. A small part of history to an ever growing and changing sport. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. An overall 16 year record of building positive relationships with internal and external stakeholders.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Administrative Assistant

The Broadmoor Hotel
09.2023 - Current
  • Upheld multiple operational jobs in order to support the eb and flow of staffing.
  • Handled contractual documents to create definite business while ensuring strong client relations.
  • Managed customer inquiries and provided accommodation detail to enhance growing client satisfaction.
  • Coordinated sales team schedules, ensuring efficient allocation of resources and timely communication.
  • Developed comprehensive training materials for new hires, facilitating faster onboarding timeframes and ensuring a smooth transition into their roles as Sales Administrative Assistants.
  • Maintained accurate records of sales activities, ensuring compliance with company policies and procedures.
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
  • Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
  • Performed data validation and user testing during reporting tool launches, supporting change management and system upgrades.
  • Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission and finalization.
  • Audited and reconciled sales and event data to support finance and reporting, ensuring alliance with Key Performance Indicators and compliance protocols.
  • Worked in tandem with Accounting personnel to audit the overall sales budget, verify commission bill payments, ensuring timely and accurate processing.
  • Tracked Excel dashboards to implement accurate revenue reporting.
  • Supported marketing initiatives with coordinating media stay client and partner itineraries.
  • Cultivated a positive work environment by maintaining professional relationships and contributing to team-wide initiatives to improve morale and productivity.



Supervisor

NASCAR - Competition Technology
10.2013 - 01.2023
  • Hands on experience with NASCAR’s timing system and network to provide live, accurate statistics to competitor teams, media affiliates and NASCAR's expansive fan base as Supervisor.
  • NASCAR System Administrator who held lead role over NASCAR Technology Center. System Administrator operates X2 Servers that collect and provide data to all platforms and troubleshoots any issues regarding network and servers. Oversaw development and implementation of improvements to support competitor teams and network operations.
  • NASCAR Pit Road Officiating Operator who oversaw live footage of all pit stops to ensure all pit stops were recorded and could be reviewed by Officials in Race Control to provide penalties should it be deemed necessary.
  • NASCAR Field Technician responsible for setting up, troubleshooting and maintaining 40 timing units worth up to $10,000 individually.
  • NASCAR Timing Operator who worked with main and backup systems responsible for feeding out accurate data.
  • NASCAR Operational Statistics Operator who was responsible for maintaining backup system in tandem with Main Timing Operator. Consults with media personnel to ensure most current and correct data was distributed.
  • Led and assisted technical and operational duties with colleagues and affiliates to produce live timing data.
  • Reviewed and assessed implementation, testing and deployment needs to identify project requirements to keep pace with company growth.
  • Identified computer hardware and network system issues. Performed troubleshooting techniques for remediation.
  • Trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Lead in maintaining numerous timing loops that units receive data from. Accountable for over 400 transponder units that feed precise lap times and GPS coordinates to timing loops, that in turn, get recorded by timing units linked within NASCAR's timing network.
  • Soley responsible for supply and logistics within NASCAR's Competition Technology department to ensure all needs were met while staying within budget, monthly.

Shipping and Receiving Manager

Mackenzie Layne LLC - Kim Jones
11.2007 - 03.2014
  • Communicated between customers, suppliers and shipping companies to check on deliveries.
  • Stayed up to date on freight and shipping practices and regulations.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx and DHL.
  • Inspected all items customers provided to be shipped prior to packaging and shipment.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Managed over 100 calls daily, assisting customers with questions, concerns or inquiries.
  • Handled end-of-month and end-of-year financial documentation.

Education

Some College (No Degree) - Education

Lone Star College System
The Woodlands, TX

High School Diploma -

The Woodlands College Park High School
The Woodlands, TX
06.2010

Skills

  • Special Assignments
  • Technical Support
  • Information Technology Management
  • Supervising Technicians
  • Network Monitoring
  • Computer Diagnostics
  • Professional Relationships
  • IT Department Leadership
  • Hardware Troubleshooting
  • Laptop Troubleshooting
  • IT Certified - Google Coursera
  • Web Applications

Accomplishments

  • Achieved Supervisor role through effectively helping with training and guidance through years of experience.
  • Supervised team of over twenty staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of highly skilled technology professionals in the development of NASCAR's current Timing and Scoring systems.
  • Attained leadership through honing in personal and professional goals to achieve success within each company.

Certification

  • Certified IT Support, Google Coursera Program

Timeline

Sales Administrative Assistant

The Broadmoor Hotel
09.2023 - Current

Supervisor

NASCAR - Competition Technology
10.2013 - 01.2023

Shipping and Receiving Manager

Mackenzie Layne LLC - Kim Jones
11.2007 - 03.2014

Some College (No Degree) - Education

Lone Star College System

High School Diploma -

The Woodlands College Park High School

Personal Attributes

  • Family caregiver
  • Poultry farmer
  • Automobile enthusiast
  • Avid crafter
  • Classic Rock devotee
  • Former violinist
  • Aspiring hiker
  • Book worm

Google Coursera-IT Certification

After nine years in an IT Industry, I obtained an IT Support Certification through Google's Partnership with Coursera and Career Forward. This was a personal goal of mine for nearly a decade, as NASCAR did not offer certification courses. After resigning due to weekly travel, I afforded myself the opportunity to complete the five courses required to obtain a much deserved certificate. 

References

  • Page Hollar - Former Director of NASCAR Competition Technology - (704) 748-3308
  • Christopher Gardner - NASCAR Competition Technology Supervisor - (386) 682-1313
  • Tiffany Myrick - NASCAR Race Director - (205) 908-3572

Similar Profiles

CREATE PROFILE