Kaitlynn Allen
Abingdon,VA
Summary
Detail-oriented Patient Administrator with strong skills in patient communication and appointment management. Proven ability to enhance clinic workflows and resolve inquiries efficiently.
Overview
4
4
years of professional experience
Work History
Patient Administrator
ReVida Recovery Center
Abgindon, VA
11.2025 - Current
- Managed patient appointments and scheduling for efficient clinic operations.
- Coordinated patient check-in and check-out processes to enhance workflow.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries effectively.
- Communicated clearly with medical staff regarding patient needs and updates.
- Handled confidential patient information in compliance with privacy regulations.
- Performed clerical duties such as filing documents, photocopying records, faxing paperwork.
- Provided customer service to ensure all inquiries from patients were answered in a timely manner.
- Maintained patient confidentiality when communicating with other departments or outside organizations.
- Assisted team members in completing tasks during times of high volume activity.
Account Manager
NorthStar Recycling
Little Falls, NY
04.2023 - 11.2025
- Managed client accounts and maintained strong relationships with key stakeholders.
- Coordinated project timelines and ensured timely delivery of services.
- Collaborated with cross-functional teams to address client needs effectively.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Collaborated with sales team to determine best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
Bookkeeper
Keen, Proffitt & Co
Abingdon, VA
07.2022 - 04.2024
- Managed accounts payable and receivable transactions efficiently.
- Reconciled bank statements with internal records regularly.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Education
High School Diploma -
Holston High School
Damascus05-2016
Skills
- Appointment scheduling
- Patient communication
- Medical administration
- Time management
- Problem solving
- Attention to detail
- Conflict resolution
- Strong organization
- Patient confidentiality
- Problem identification
- Multitasking Abilities
Timeline
Patient Administrator
ReVida Recovery Center
11.2025 - Current
Account Manager
NorthStar Recycling
04.2023 - 11.2025
Bookkeeper
Keen, Proffitt & Co
07.2022 - 04.2024
High School Diploma -
Holston High School