Summary
Overview
Work History
Skills
Timeline
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Kaitlynn Atalla

Fredericksburg,Virginia

Summary

An upbeat, competitive-driven professional with 8+ years in the customer service and sales industry specializing in Orthodontic technologies. Dedicated to providing highest quality of service to clients through extensive knowledge and passion. Adept at superior communicative skills and business development to maximize relationships with diverse individuals and groups at all organizational levels.

Overview

11
11
years of professional experience

Work History

Field Sales Trainer

Evenly Technologies
08.2021 - Current
  • Collaborated closely with management teams to develop strategies for improving performance in the field sales environment.
  • Developed and conducted effective training programs for field sales representatives on product knowledge, customer service, and sales techniques.
  • Monitored the progress of field sales personnel through observation and feedback sessions.
  • Organized workshops and seminars for field sales staff to enhance their skillset and professional development.
  • Created an environment that inspires motivation to drive higher revenue.

Sr. Treatment Coordinator/Delivery Specialist

Evenly Orthodontic Technoogies
Washington, DC
08.2021 - Current
  • Conducted financial consultations with patient and set up payment plans.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Contacted current and prospective customers via telephone, email and in-person visits to consistently grow territory business.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Increased profitability and revenue by generating strategic sales tactics to reach and exceed goals.
  • Organizing data and and projections with the use of excell spreadsheets to monitor progress.
  • Managed patient and client success by communication and high quality customer service.
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Participated in continuing education courses related to orthodontics whenever possible.

Practice Success Liaison

Evenly Orthodontic Technologies
Washington, DC
08.2021 - Current
  • Prepared standard operating procedures.
  • Focused on individual educational needs to maximize success.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Sharing of best practices to increase patient starts
  • Onboarding and ongoing marketing support
  • Provide practice education. Conduct Lunch and
    Learn Program
  • Main point of contact for clients

Orthodontic Department Lead

Let's Smile Dental
Fairfax, VA
03.2017 - 08.2021
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
  • Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
  • Liaised between patients and physicians, initiating discussions regarding care.
  • Spearheaded clinical training and orientation for newly hired staff and university students.
  • Monitored and documented patient care to oversee employee and patient safety, hygiene and protection.
  • Managed team scheduling and ensured adequate staffing during business hours.

Orthodontic Assistant

Britto Orthodontics
Chantilly, VA
06.2014 - 03.2018
  • Attached wiring for braces, performed indirect bonding and routine adjustments.
  • Performed any and all orthodontic procedures as prescribed by treating orthodontist.
  • Made impressions of teeth for mouth guards and other oral fixtures.
  • Prepared and polished patients' teeth before having braces installed.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Conducted all Laboratory tasks including pouring models and fitting retainers.

Skills

  • Training Coordination
  • Managing Orientation curriculum
  • Customer Service
  • Work Quality Evaluation
  • Good communication and relationship development
  • Product and Service Knowledge
  • Upbeat attitude
  • Territory Sales
  • Sales Development
  • Good team leadership skills
  • Relationship Building

Timeline

Field Sales Trainer

Evenly Technologies
08.2021 - Current

Sr. Treatment Coordinator/Delivery Specialist

Evenly Orthodontic Technoogies
08.2021 - Current

Practice Success Liaison

Evenly Orthodontic Technologies
08.2021 - Current

Orthodontic Department Lead

Let's Smile Dental
03.2017 - 08.2021

Orthodontic Assistant

Britto Orthodontics
06.2014 - 03.2018

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Kaitlynn Atalla