Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Life Insurance Agent
New York Life Insurance Co
Bethesda, Maryland
03.2024 - Current
Analyzed clients' financial situations to propose solutions that align with their long-term goals.
Stayed current with life insurance market trends and regulatory changes.
Conducted thorough needs analysis to recommend appropriate life insurance products.
Communicated with clients to understand needs and identify best policies for each case.
Collaborated with other departments such as underwriting or claims processing teams.
Attended educational seminars and conferences to stay up-to-date on industry trends.
Participated in professional development opportunities to enhance insurance knowledge and sales skills.
School Bus Driver
Johnson Bus Service, Inc
08.2011 - Current
Transport students to and from designated locations
Perform daily pre-trip inspections and safety checks
Prepare, maintain, and submit records including mileage, hours, fuel consumption and number of passengers
Meets all county requirements to maintain certifications
Customer Service Representative
American Pest
05.2021 - 12.2023
Answer all incoming calls
Schedule customer's service appointments accordingly based off customer's geography
Reschedule and or cancel service appointments
Problem solved customer billing questions
Discuss and determine price increases and adjustments with customer
Processes credit card/ACH payments and refunds
Take action on customer complaints and or kind words
Work closely with all managers, supervisors, customer service representatives and technicians to provide the best care possible to all customers
Customer Service Representative
Tevis Energy
04.2017 - 04.2019
Handled incoming calls and inquiries from current and prospective customers
Assisted customers effectively by solving customer disputes
Discussed products offered and ensured customer satisfaction
Assisted with placement of orders, refunds, or charges
Took payment information and other pertinent information such as addresses and phone numbers
Work with the Team to prepare company deposits
Helped manage the day-to-day business activities related to the distribution of fuel
Posted daily oil deliveries to customer accounts for billing and ordering purposes
Verified all deliveries, gallons of oil and oil cost were correct on customer accounts
Community Branch Banker I
Branch Banking and Trust
10.2015 - 08.2016
Provided professional client service; performed accurate transactions, greeted the clients, referred clients to other branch team members and specialists as needed
Performed basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtained further authorization when necessary
Prepared individual daily balance of teller cash transactions as well as other reports necessary
Followed all operating procedures
Handled proportionated volume of work based on branch demands
Professional Dog Groomer
Mariah Belle Manor Kennels
01.2010 - 12.2010
Assisted in all kennel duties and activities
Provided care to animals housed at kennel
Answered and returned all phone calls
Accounts payable and receivable
Scheduled appointments
Checked in/out all clients
Gave informational tours of kennel
Opened and closed business locations
Provided managerial skills to operate locations
Trained employees
Receptionist
K&S Chiropractic
12.2008 - 04.2009
Provided knowledge upon patients' arrival to practice
Shirley Jones, Johnson Bus Service, (443) 605-2929
Jolynn Pabon, Supervisor, American Pest, (347) 909-2551
Timeline
Life Insurance Agent
New York Life Insurance Co
03.2024 - Current
Customer Service Representative
American Pest
05.2021 - 12.2023
Customer Service Representative
Tevis Energy
04.2017 - 04.2019
Community Branch Banker I
Branch Banking and Trust
10.2015 - 08.2016
School Bus Driver
Johnson Bus Service, Inc
08.2011 - Current
Professional Dog Groomer
Mariah Belle Manor Kennels
01.2010 - 12.2010
Receptionist
K&S Chiropractic
12.2008 - 04.2009
Notary Public of the State of Maryland -
Licensed Maryland Life and Health Insurance Agent -
High School Diploma -
South Carroll High School
Wildlife & Natural Resources Completer Program Certificate -
Class B CDL Driver's License -
CPR trained & certified -
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