Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaitlynn B. Harris

Westminster,MD

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience

Work History

Life Insurance Agent

New York Life Insurance Co
Bethesda, Maryland
03.2024 - Current
  • Analyzed clients' financial situations to propose solutions that align with their long-term goals.
  • Stayed current with life insurance market trends and regulatory changes.
  • Conducted thorough needs analysis to recommend appropriate life insurance products.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Collaborated with other departments such as underwriting or claims processing teams.
  • Attended educational seminars and conferences to stay up-to-date on industry trends.
  • Participated in professional development opportunities to enhance insurance knowledge and sales skills.

School Bus Driver

Johnson Bus Service, Inc
08.2011 - Current
  • Transport students to and from designated locations
  • Perform daily pre-trip inspections and safety checks
  • Prepare, maintain, and submit records including mileage, hours, fuel consumption and number of passengers
  • Meets all county requirements to maintain certifications

Customer Service Representative

American Pest
05.2021 - 12.2023
  • Answer all incoming calls
  • Schedule customer's service appointments accordingly based off customer's geography
  • Reschedule and or cancel service appointments
  • Problem solved customer billing questions
  • Discuss and determine price increases and adjustments with customer
  • Processes credit card/ACH payments and refunds
  • Take action on customer complaints and or kind words
  • Work closely with all managers, supervisors, customer service representatives and technicians to provide the best care possible to all customers

Customer Service Representative

Tevis Energy
04.2017 - 04.2019
  • Handled incoming calls and inquiries from current and prospective customers
  • Assisted customers effectively by solving customer disputes
  • Discussed products offered and ensured customer satisfaction
  • Assisted with placement of orders, refunds, or charges
  • Took payment information and other pertinent information such as addresses and phone numbers
  • Work with the Team to prepare company deposits
  • Helped manage the day-to-day business activities related to the distribution of fuel
  • Posted daily oil deliveries to customer accounts for billing and ordering purposes
  • Verified all deliveries, gallons of oil and oil cost were correct on customer accounts

Community Branch Banker I

Branch Banking and Trust
10.2015 - 08.2016
  • Provided professional client service; performed accurate transactions, greeted the clients, referred clients to other branch team members and specialists as needed
  • Performed basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtained further authorization when necessary
  • Prepared individual daily balance of teller cash transactions as well as other reports necessary
  • Followed all operating procedures
  • Handled proportionated volume of work based on branch demands

Professional Dog Groomer

Mariah Belle Manor Kennels
01.2010 - 12.2010
  • Assisted in all kennel duties and activities
  • Provided care to animals housed at kennel
  • Answered and returned all phone calls
  • Accounts payable and receivable
  • Scheduled appointments
  • Checked in/out all clients
  • Gave informational tours of kennel
  • Opened and closed business locations
  • Provided managerial skills to operate locations
  • Trained employees

Receptionist

K&S Chiropractic
12.2008 - 04.2009
  • Provided knowledge upon patients' arrival to practice
  • Accounts receivable and payable
  • Answered and returned all phone calls
  • Scheduled patients' appointments
  • Contacted insurance providers regarding individual patients
  • Operated all office equipment and organized documents

Education

Notary Public of the State of Maryland -

12.2026

Licensed Maryland Life and Health Insurance Agent -

01.2023

High School Diploma -

South Carroll High School
Sykesville, Maryland
01.2007

Wildlife & Natural Resources Completer Program Certificate -

Class B CDL Driver's License -

CPR trained & certified -

Skills

  • Accurate
  • Efficient
  • Strong Detail Orientation
  • Strong written and communication skills
  • Ability to perform multiple tasks
  • Effective Task Prioritization
  • Word
  • WordPerfect
  • Excel
  • Microsoft
  • Mac
  • Windows
  • Eager to learn

References

  • Shawn Franklin, Supervisor, Tevis Energy, (443) 244-8528
  • Shirley Jones, Johnson Bus Service, (443) 605-2929
  • Jolynn Pabon, Supervisor, American Pest, (347) 909-2551

Timeline

Life Insurance Agent

New York Life Insurance Co
03.2024 - Current

Customer Service Representative

American Pest
05.2021 - 12.2023

Customer Service Representative

Tevis Energy
04.2017 - 04.2019

Community Branch Banker I

Branch Banking and Trust
10.2015 - 08.2016

School Bus Driver

Johnson Bus Service, Inc
08.2011 - Current

Professional Dog Groomer

Mariah Belle Manor Kennels
01.2010 - 12.2010

Receptionist

K&S Chiropractic
12.2008 - 04.2009

Notary Public of the State of Maryland -

Licensed Maryland Life and Health Insurance Agent -

High School Diploma -

South Carroll High School

Wildlife & Natural Resources Completer Program Certificate -

Class B CDL Driver's License -

CPR trained & certified -

Kaitlynn B. Harris