Kaitlynn Billings
Royse City,TX
Summary
Detail-oriented professional with experience in customer service and maintaining cleanliness. Effectively managed guest inquiries and complaints, enhancing satisfaction through personalized service. Committed to upholding hygiene standards and contributing to a welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Room Service Attendant
Townplace Suites Marriott
Rockwall, TX
01.2026 - Current
- Assisted in maintaining cleanliness and organization of room service equipment and supplies.
- Adapted to changing guest needs and preferences, providing personalized service experiences.
- Managed guest inquiries and complaints effectively, enhancing overall customer satisfaction.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Assisted in laundry operations, ensuring timely service delivery.
- Reported maintenance issues to management for prompt resolution.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Crew Member
Chipotle
Fate, TX
10.2025 - 02.2026
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sandwich Artist
SUBWAY®Restaurants
Royse City, TX
01.2025 - 10.2025
- Prepared sandwiches with attention to customer specifications and food safety standards.
- Maintained cleanliness of workstations and dining areas to ensure a hygienic environment.
- Assisted customers in selecting menu items and provided recommendations based on preferences.
- Operated cash register efficiently, handling transactions accurately while providing excellent service.
- Learned and applied company policies regarding food preparation and safety regulations effectively.
- Adapted quickly to changing menus and promotions, ensuring accurate communication with customers.
Housekeeper
Holiday Inn Express Hotel
Terrell, TX
07.2024 - 10.2024
- Maintained cleanliness and organization in guest rooms and common areas.
- Utilized cleaning equipment and chemicals according to safety protocols.
- Adapted quickly to changing priorities and workload demands.
- Received positive feedback from guests regarding cleanliness and service quality.
Education
High School Diploma -
Rowlett High School
Rowlett05-2015
Skills
- Guest room cleaning
- Punctuality
- Cleanliness maintenance
- Phone etiquette
- Complaint handling
- Food safety practices
- Confidentiality
- Problem-solving
- Team player
- Warm and friendly
Timeline
Room Service Attendant
Townplace Suites Marriott
01.2026 - Current
Crew Member
Chipotle
10.2025 - 02.2026
Sandwich Artist
SUBWAY®Restaurants
01.2025 - 10.2025
Housekeeper
Holiday Inn Express Hotel
07.2024 - 10.2024
High School Diploma -
Rowlett High School