Kaitlynn Breth
East Greenville,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ideal Concepts
2021.10 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Wawa
2014.09 - 2021.10
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Cross-trained and backed up other customer service managers.
- Promptly Prepared Customers Orders in under 3 minutes as expected by company
- Went above and beyond to make their experience special
- Assisted customers who have never been to the store and how everything works and services provided
Education
Cosmetology -
Metro Beauty Academy LLC
Allentown, PA11.2020
GED -
Maine Department of Education
Augusta, ME03.2014
Skills
- Data Collection
- Consultative Sales
- Information Security
- Paperwork Processing
- Account Updating
- Complaint Resolution
- Product Knowledge
- Data Entry
- Recordkeeping Strengths
- Documentation
- Product Education
- Critical Thinking
- Technical Support
- Microsoft Outlook
- Customer Service
- Customer Relations
- Computer Proficiency
- Retail Store Support
- Problem-Solving Abilities
- Call Center Operations
- Active Listening
- Product and Service Solutions
- Microsoft PowerPoint
- Quality Assurance Controls
- Microsoft Excel
- Problem Resolution
- Staff Education and Training
- Reading Comprehension
- Proofreading
- De-escalation Techniques
- Customer Retention
- Written Communication
- Adaptability
Timeline
Customer Service Representative
Ideal Concepts
2021.10 - Current
Customer Service Representative
Wawa
2014.09 - 2021.10
Cosmetology -
Metro Beauty Academy LLC
GED -
Maine Department of Education
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