Kaitlynn Callier
Royse City,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in project coordination, Fixed Wireless internet, and maintaining a clean and organized workspace. Strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic, local, community focused, high morale team and make a positive impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Engineer Associate - Radio Frequency
Point Broadband
Wills Point, TX
02.2025 - Current
- Prepared estimates and budgets.
- Documented all engineering activities according to established procedures.
- Provided support during the installation, maintenance, and repair, of Fixed Wireless equipment to Network Operations and Tower Crew departments.
- Participated in team meetings to discuss project progress updates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Developed and updated project plans to document objectives, technologies, schedules, resources, and funding.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Worked closely with the Tower Crew Supervisor to dispatch and assign workloads for Fixed Wireless upgrades, projects, and repairs.
- Created detailed reports of daily dispatching activities and submitted them to management.
Network Operations Specialist
Community Internet Providers (now Point Broadband)
Wills Point, Texas
03.2022 - 02.2025
- Performed troubleshooting for identifying root causes of basic networking problems for Fixed Wireless (and some fiber) equipment.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with vendors for procuring new hardware components when needed.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Monitored system performance to ensure availability of services to authorized users.
- Maintained documentation of all changes made to the network infrastructure.
- Provided technical support for resolving network issues reported by users.
- Performed variety of clerical and administrative duties pertaining to Fixed Wireless projects such as preparing meeting minutes, complex reports, spreadsheets, PowerPoints, etc.
- Assisted with project coordination and implementation of various initiatives for the organization.
- Assisted with the preparation of cost estimates, project schedules, and resource allocations for each project in coordination with other departments.
- Worked closely with the Tower Crew Supervisor to dispatch and assign workloads for Fixed Wireless upgrades, projects, and repairs.
Manager, I.T. Support & Services
CyberlinkASP
Dallas, Texas
01.2021 - 03.2022
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored KPIs to evaluate performance and identify areas for improvement for call center.
- Created monthly reports for senior management summarizing operational performance metrics for call center.
Supervisor, I.T. Support & Services
CyberlinkASP
Dallas, TX
01.2018 - 01.2021
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Technical Support Specialist
CyberlinkASP
Dallas, TX
05.2013 - 01.2018
- Performed routine maintenance and software updates on support tools and customer systems.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Served as first point of contact for incoming technical service calls and emails.
- Maintained up-to-date case documentation for future reference.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Created user accounts with appropriate permissions levels based on job requirements.
- Updated and processed programming changes, equipment upgrades and customer and billing information.
- Used remote login tools to assist clients with technical and product questions.
Hospitality Team Member
Chick-fil-A
Waxahachie, TX
05.2012 - 04.2013
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Restocked supplies as needed throughout shift.
- Organized food items on serving trays and in carry-out packages.
- Served orders to customers at windows, counters and tables.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Associate of Science - General Studies
Grayson College
Denison, TX05-2017
High School Diploma -
Red Oak High School
Red Oak, TX06-2012
Skills
- Incident management
- Network documentation
- Network monitoring
- Wireless networking
- Network troubleshooting
- Budget coordination
- Documentation management
- Team coordination
- Schedule management
- Project recordkeeping
- Organizational performance
- Customer service
- Training and development
- Employee scheduling
- Planning and execution
- Project coordination
- Detail-oriented
- Technical support
Certification
- Tarana G1 Technical Associate Certificate (December 2024)
- CBRS Certified Professional Installer by Google (March 2024 - Expires March 2029)
- Monday - Project Management - The Complete Beginners Course (December 2023)
References
- Tom Woody, CyberlinkASP & Community Internet Providers/Point Broadband - Phone: (214) 533-0097 - Email: tom.woody@instanttech.com
- Karlton Prillerman, CyberlinkASP - Phone: (760) 500-0230 - Email: karlton.prillerman@cybasp.com
- Chris Lantrip, CyberlinkASP - Phone: (214) 679-5454 - Email: clantrip@cybasp.com
Timeline
Engineer Associate - Radio Frequency
Point Broadband
02.2025 - Current
Network Operations Specialist
Community Internet Providers (now Point Broadband)
03.2022 - 02.2025
Manager, I.T. Support & Services
CyberlinkASP
01.2021 - 03.2022
Supervisor, I.T. Support & Services
CyberlinkASP
01.2018 - 01.2021
Technical Support Specialist
CyberlinkASP
05.2013 - 01.2018
Hospitality Team Member
Chick-fil-A
05.2012 - 04.2013
Associate of Science - General Studies
Grayson College
High School Diploma -
Red Oak High School
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