Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kaitlynn Craft

Kaitlynn Craft

Fayetteville,NC

Summary

Results-driven business professional with solid background in managing multiple priorities with a positive attitude. Possessing proven track record in effective communication, organizational, and problem-solving skills for optimal performance and customer satisfaction. Highly organized, team-oriented professional adept at learning new business skills, willing to take on added responsibilities to meet team goals, and training new employees. Highly motivated and determined to make meaningful contributions to both the customers and the organization.

Overview

6
6
years of professional experience

Work History

Business Retention/Service Coordinator

Reed Lallier Chevrolet
04.2019 - Current
  • Reached out to customers to resolve complaints and issues to drive satisfaction as well as to retain loyalty and business.
  • Managed over 100 customer calls per day in addition to sending out text and email communications
  • Coordinated and monitored service schedule to meet needs of customers and help plan organized workload for advisors and technicians.
  • Maintained accurate customer records and full compliance with government regulations and agency guidelines.
  • Developed and maintained in-depth training guide.
  • Oversaw and led training of new hires.
  • Connected customers to other employees for necessary assistance from other departments within the dealership.
  • Communicated with clients and service advisors to provide answers to customer questions and inform customers of necessary services for their vehicles [such as field action recall and software updates].

Kids Zone Attendant

Fit4Life Health Club
09.2018 - 04.2019
  • Monitored children and enforced rules, maintaining safety for children, parents, and staff.
  • Cleaned kids zone play area as well as gym equipment to reduce spread of germs and bacteria in the health club facility.
  • Provided a fun and safe environment for kids so parents could work out without worrying about their kids.
  • Engaged kids in games, crafts, snack time, and other activities to keep them occupied and entertained.
  • Provided accommodations for a variety of age ranges, including specialized care and attention for infants as well as homework help for older kids.

Cashier

Dollar Tree
09.2017 - 11.2018
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers completing purchases, locating items, and answering questions about store policies.
  • Learned duties for various positions and shifts, and provided backup at key times.
  • Performed various cleaning tasks to keep store clean and organized.
  • Greeted customers entering store and responded promptly to customer needs

Education

BBA - Business Administration

Liberty University
Lynchburg, VA

Associate of Arts - General Studies

Sandhills Community College
Pinehurst, NC
05.2017

High School Diploma -

Sandhoke Early College High School
Raeford, NC
05.2017

Skills

  • Microsoft Office Expertise
  • Customer Relations
  • Train Workers
  • Building Rapport and Trust
  • Email Correspondence and Telephone Communication
  • Template Construction
  • Stress Tolerance
  • Spreadsheet Tracking
  • Dependable and Consistent
  • Active Listening
  • Typing Proficiency
  • Conflict Mediation

Additional Information

  • Freelance graphic designer
  • Book reviewer for the Online Book Club website
  • Member of the baptism team at my church, I enjoy serving my church community and helping new believers through the process of announcing their public ministry
  • Help coordinate donations for the Samaritan's Purse organization for their Operation Christmas Child project every year

Timeline

Business Retention/Service Coordinator

Reed Lallier Chevrolet
04.2019 - Current

Kids Zone Attendant

Fit4Life Health Club
09.2018 - 04.2019

Cashier

Dollar Tree
09.2017 - 11.2018

BBA - Business Administration

Liberty University

Associate of Arts - General Studies

Sandhills Community College

High School Diploma -

Sandhoke Early College High School

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Kaitlynn Craft