Kaitlynn Davis
Greenacres,WA
Summary
Results-driven professional with extensive experience in customer service and team leadership. Skilled in developing strategies that enhance customer experiences and improve financial performance. Committed to fostering a positive team environment and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Extreme VBC
Liberty Lake, Washington
07.2022 - Current
- Managed daily operations of a small business focused on volleyball coaching. Including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Established partnerships with other businesses in related industries for mutual benefit.
- Created budgets and monitored expenses to stay within budget limits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Store Manager
Carters Oshkosh
Spokane Valley, Washington
06.2021 - Current
- Trained and supervised staff to ensure excellent customer service standards.
- Collaborated with team members to implement visual merchandising initiatives.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Monitored sales floor activities and ensured compliance with store policies.
- Supported the store manager in creating employee schedules and assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Volleyball Coach
Extreme VBC
Liberty Lake, Washington
11.2017 - Current
- Organized team practices and game schedules for optimal preparation.
- Developed training programs to improve athletes' skills and performance.
- Acted as a mentor to players, providing guidance on academic, athletic, and personal development.
Sales Manager
Carters Oshkosh
Spokane Valley, Washington
10.2019 - 06.2021
- Led sales team to achieve monthly targets and improve customer engagement.
- Managed inventory levels to ensure product availability and meet customer demands.
- Fostered relationships with key clients to enhance loyalty and repeat business.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
Sales Associate
Carters Oshkosh
Spokane Valley, Washington
06.2019 - 10.2019
- Assisted customers in selecting products and answering questions about features.
- Processed customer transactions using point-of-sale systems efficiently.
- Engaged with customers to build rapport and enhance shopping experience.
- Collaborated with colleagues to ensure timely product replenishment on the sales floor.
- Greeted customers and provided customer service.
Education
Associate of Arts -
Spokane Community College
Spokane, WA06-2021
Skills
- Business strategy
- Financial management
- Customer service
- Team training
- Budgeting
- Sales forecasting
- Visual merchandising
- Effective communication
Timeline
Small Business Owner
Extreme VBC
07.2022 - Current
Assistant Store Manager
Carters Oshkosh
06.2021 - Current
Sales Manager
Carters Oshkosh
10.2019 - 06.2021
Sales Associate
Carters Oshkosh
06.2019 - 10.2019
Volleyball Coach
Extreme VBC
11.2017 - Current
Associate of Arts -
Spokane Community College