Summary
Overview
Work History
Education
Skills
References
Timeline
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Kaitlynn Delano

Safety Harbor,FL

Summary

I am a food and beverage service professional with 10 years of experience working in dine-in restaurants bringing skills in order management, payment processing and upselling. I am knowledgeable about handling of special dietary requirements to meet individual customer needs and general food safety standards. I am a focused and efficient team member commended for delivering exceptional customer service, and always being on time.

Overview

4
4
years of professional experience

Work History

Server / Bartender

Salt Cellar
10.2022 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Misuta Chow's
01.2021 - 10.2022
  • Accurately recorded orders, and worked with coworkers to deliver food and beverages beyond customers expectations
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Bartender

Prohibition 2020
11.2020 - 10.2022
  • Delivered exceptional, friendly, and fast service
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Bang Up To The Elephant
09.2019 - 10.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

Liberal Arts And General Studies

Erie Community College

High School Diploma -

Lakeshore High School

Skills

  • Attention to Detail
  • Efficient multitasking
  • Thrives in a clean work space
  • Order Accuracy
  • Food Sales and Promotion
  • Ability to make and maintain relationships with customers
  • Dependable and reliable
  • Point of Sale Knowledge
  • Menu Memorization
  • High-Volume Dining

References

Christi Allen - Misuta Chows

Restaurant Owner

(323) 892 - 7212


Julia Randon - Prohibition 2020

Bar Manager

(716) 531 - 1241


Ben Bell - Prohibition 2020

Restaurant Owner

(716) 202 - 4016

Timeline

Server / Bartender

Salt Cellar
10.2022 - 08.2023

Server

Misuta Chow's
01.2021 - 10.2022

Bartender

Prohibition 2020
11.2020 - 10.2022

Server

Bang Up To The Elephant
09.2019 - 10.2020

Liberal Arts And General Studies

Erie Community College

High School Diploma -

Lakeshore High School

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Kaitlynn Delano