Kaitlynn Eichler
Wylie,TX
Summary
Cutting-edge recent graduate Dental Hygienist with the latest training and real-world experience. Skilled at dental cleanings and patient education. Well-versed in all aspects of dental office operations. Quick to build relationships with patients and successful at working with teammates to achieve patient care goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Parkside Dental
04.2019 - Current
- Cross-trained as a dental assistant to also work in the back office when needed.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Scheduled, rescheduled, and canceled appointments for dental patients.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed patient billing processes for timely, accurate payments.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Planning Administrative Assistant
Calcasieu Parish Police Jury
09.2016 - 05.2018
- Completed Payroll for Planning and Development Department
- Assisted in the development of training materials for new employees, contributing to a smoother onboarding experience and increased proficiency in job-related tasks.
- Leveraged strong attention to detail in reviewing contracts, invoices, and purchase orders, ensuring accuracy before submission for the approval process.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
- Ensured compliance with company policies and procedures through meticulous review of documentation and adherence to guidelines.
- Demonstrated initiative and resourcefulness in identifying opportunities for process improvement, leading to increased efficiency within the planning department.
- Developed comprehensive meeting agendas to facilitate efficient discussions and optimize time utilization during planning sessions.
- Assisted in the creation of visually engaging presentations, effectively communicating complex concepts to diverse audiences.
- Supported senior management in strategic decision-making by providing timely data analysis and insights on project progress.
- Contributed to successful project completion by coordinating logistics, scheduling resources, and monitoring progress against established timelines.
- Optimized workflow efficiency by regularly updating and maintaining a central repository for essential project documents.
- Enhanced team productivity by prioritizing tasks and managing schedules for multiple projects simultaneously.
- Reduced errors in project documentation by creating accurate and detailed reports, contributing to overall project success.
- Maintained a high level of organization within the department, resulting in improved operational performance and increased team satisfaction.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant
Oak Alley Farms
09.2011 - 05.2012
- Provided valuable feedback on new procedures or equipment during testing phases, helping refine processes before full-scale implementation.
- Handled sensitive materials with care, ensuring proper storage conditions were met at all times for maximum product lifespan.
- Enhanced product quality by conducting thorough inspections and addressing any defects immediately.
- Maintained clean workspaces, promoting a healthy and organized environment for optimal productivity.
- Operated various machinery with precision, contributing to the overall success of daily operations.
- Participated in cross-training initiatives to increase versatility in supporting various roles within the factory setting when needed.
- Reduced waste by identifying areas for improvement in material usage and implementing cost-effective solutions.
- Adapted quickly to changing production priorities, demonstrating flexibility and a strong work ethic under pressure.
- Worked closely with quality assurance teams to ensure products met high standards before reaching endusers.
- Set up necessary tools and equipment for each shift, reducing downtime and supporting seamless production flow.
- Supported team members in meeting production goals through effective collaboration and communication.
Education
Associate of Science - Dental Hygiene
Concorde Career College
Dallas, TX05.2025
Associate of Science - Allied Health
Bossier Parish Community College
Bossier City, LA05.2016
Dental Assisting Certification - Dental Assisting
Ark-La-Tex Dental Assisting Academy
Shreveport, LA04.2016
High School Diploma -
Calvary Baptist Academy
Shreveport, LA05.2012
Skills
- Patient Education
- Dental Radiography
- Dental charting
- Dentrix software proficiency
- Sealant Application
- Patient safety proficiency
- Periodontal evaluation
- Root planning and scaling expertise
- Oral Hygiene Instruction
- Patient Management
- Multitasking Abilities
- Patient education and prophylaxis
Certification
- CPR, BLS Certified
- HIPAA Certified
- OSHA Certified
- Bloodborne Pathogen Certified
Additional Information
References available upon request.
Timeline
Patient Care Coordinator
Parkside Dental
04.2019 - Current
Planning Administrative Assistant
Calcasieu Parish Police Jury
09.2016 - 05.2018
Assistant
Oak Alley Farms
09.2011 - 05.2012
Associate of Science - Dental Hygiene
Concorde Career College
Associate of Science - Allied Health
Bossier Parish Community College
Dental Assisting Certification - Dental Assisting
Ark-La-Tex Dental Assisting Academy
High School Diploma -
Calvary Baptist Academy
- CPR, BLS Certified
- HIPAA Certified
- OSHA Certified
- Bloodborne Pathogen Certified
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