Kaitlynn Feller
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Crew Member
Sonics Drive In
08.2023 - Current
- Worked as carhop, fountain, and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated headset communication system to take orders quickly and accurately from customers.
Server
Cracker Barrel Old Country Store
02.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Carhop
Sonic
11.2018 - 08.2020
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Answered guest questions and promoted special products.
Sandwich Artist
SUBWAY®Restaurants
04.2018 - 11.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Education
GED -
Calloway County Adult Education
Murray, KY03.2022
Skills
- Safe Food Handling
- Customer Engagement
- Order Management
- Store Opening and Closing
- Customer Service
- Performance Improvement
- Crew Leadership
- Critical thinking
Timeline
Crew Member
Sonics Drive In
08.2023 - Current
Server
Cracker Barrel Old Country Store
02.2022 - 11.2022
Carhop
Sonic
11.2018 - 08.2020
Sandwich Artist
SUBWAY®Restaurants
04.2018 - 11.2019
GED -
Calloway County Adult Education
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