Jessica Terra
West Warwick,RI
Summary
Experienced Nursing Assistant with 8 years in Nursing and Customer Service Industries. Entrepreneurial and energetic, proactive in setting new goals and acquiring skills to meet individual client requirements. Known for exceptional customer service, strong client management, and personalized care plan solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nursing Assistant / Home Health Aide
Care At Home
09.2023 - Current
- Communicated effectively with patients and their families, providing updates on their conditions and addressing any concerns
- Demonstrated excellent time management skills, prioritizing tasks and completing assignments efficiently
- Provided emotional support and encouragement to patients, fostering a positive and supportive environment
- Maintained a clean and safe environment for patients, adhering to infection-control protocols.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Nursing Assistant
Respiratory & Rehab Center Of RI
01.2016 - Current
- Provided compassionate and supportive care to patients, assisting them with daily tasks and ensuring their comfort and well-being
- Maintained accurate and up-to-date patient records, ensuring compliance with all relevant regulations and guidelines
- Demonstrated proficiency in using iPads and various Microsoft software programs, including PowerPoint, to enhance patient care and communication
- Adhered to strict infection control protocols, maintaining a clean and safe environment for patients and staff
- Collaborated effectively with nurses and other healthcare professionals to provide comprehensive and holistic patient care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented care actions by completing records and logs in medical software system.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
Cashier / Store Front
Borrelli's Pastry Shop
01.2014 - 05.2016
- Maintained customer satisfaction, communicated with customers daily, provided friendly and courteous service, and answered questions
- Opened and closed the storefront during business hours
- Answered the telephone in a timely manner
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to increase revenue.
- Stocked, tagged and displayed merchandise as required.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
Education
General Studies -
Community College Of RI
High School Diploma -
Coventry High School
Coventry, Rhode Island06.2013
Skills
- Relationship building and management
- Communication
- Quality Assurance
- Conflict resolution skills
- Computer proficiency
- Consultative support
- Quick problem solver
- Client satisfaction-driven
- Data entry
- Customer Engagement
- Complaint resolution
- Interpersonal and client communications
- Relationship cultivation and retention
- Schedule Management
- Multitasking
- Attention to detail
- Answering telephone
- Case Management
- Client documentation
- Patient-focused care
- Records Management
- Time management
- Fax/copier/scanner
- Microsoft
- Recordkeeping & bookkeeping
- Employee training
- Inventory monitoring
- Flexible schedule
- Patient Assessments
- Supply Restocking
- Electronic Charting
- Vital Sign Monitoring
- Charting expertise
- Computer literate
- Customer Service and Communication Skills
- Workforce Management
- Patient relationship building
- Organizational Skills
- Interpersonal Communication
- Professional Demeanor
- Teamwork and Collaboration
- Written Communication
- Reliability
Accomplishments
- Intern at Harrington & Rhodes LTD.
- Care Specialist
Certification
- CNA - Certified Nursing Assistant
- HHA - Home Health Aide
- First Aid/CPR Certified
Additional Information
- Harrington & Rhodes offers legal services to business and individual clients in Rhode Island, Massachusetts, Connecticut and Vermont. Interned by doing data entry work, organization, greeting customers, filing, postage, and answering telephone in a timely manner.
- Care Specialist
- Awarded Care Specialist by completing a 2 month program of extra training on providing excellent patient care.
Timeline
Nursing Assistant / Home Health Aide
Care At Home
09.2023 - Current
Nursing Assistant
Respiratory & Rehab Center Of RI
01.2016 - Current
Cashier / Store Front
Borrelli's Pastry Shop
01.2014 - 05.2016
General Studies -
Community College Of RI
High School Diploma -
Coventry High School
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