Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlynn Galloway

Newport Beach,CA

Summary

An ambitious individual seeking a challenging position to maximize demonstrated strengths in customer service, data analysis, and basic accounting practices. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Driven to learn new skills and improve processes with diligence and precise attention to detail.

Overview

8
8
years of professional experience

Work History

Front Desk Operations Manager

Rore Invest
03.2022 - 09.2023
  • Supported compliance with regulatory and quality standards through well-executed audits of each property's Property Management System (Opera 5 and Cloud, Choice Advantage, Synxis PH)
  • Audited records, procedures, and PMS data to verify compliance with established policies and SOPs.
  • Traced and resolved discrepancies during audit process.
  • Contributed to business decision-making and spear-headed software implementation projects.
  • Supported accounting department by streamlining reconciliation, AP, and AR using project management tools such as Monday.com and Trello.
  • Led team meetings to ensure compliance with company standards.
    Interpreted data and analyzed results using statistical techniques to provide detailed reports to senior business leaders.
  • Compiled data databases, data collection systems, data analytics and other strategies to optimize statistical efficiency and quality.
  • Analyzed data to generate business performance insights and set key performance indicator goals for each property.

Nursing Assistant

Bayfront Health
09.2020 - 02.2022
  • Provided routine treatments and maintained a safe, clean, neat, and organized patient environment
  • Assisted with admission, transfer, and discharge of patients.
  • Provided exceptional service and or care to all patients, families, and team members.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained compliance with all Orlando Health policies and procedures

Accounts Payable Clerk

Nasco Aerospace and Electronics
08.2019 - 10.2019
  • Organized hundreds of invoices for acquisitions.
  • Entered and paid invoices via Quickbooks accounting software.
  • Maintained financial contracts for parts and verified payment histories toward contracts.
  • Provided clerical and administrative support to managers and staff.
  • Coordinated and initiated supply orders for office.
  • Reconciled vendor account statements and researched variances.
  • Compiled monthly profit and expense reports to Accounting Manager.
  • Monitored company expense accounts and analyzed discrepancies
  • Assisted Accounts Receivable department when needed.
  • Upheld security and confidentiality of documents and data within area of responsibility.

Accounting Clerk

Postcard Inn – TPG Hotels & Resorts
01.2019 - 04.2019
  • Managed Accounting department under supervision of Controller
  • Received and analyzed department expense reports from entire property
  • Collected daily cash deposits then reconciled them against receipts and Opera Management System
  • Attends and participates in department staff meetings and attends other meetings as assigned
  • Input invoices and managed vendor payment through M3 accounting software
  • Reconciled vendor and patron account statements and researched variances
  • Compiled monthly financial reports to
  • Controller and General Manager using Excel
  • Conducted quarterly cash bank audits and identified deficiencies
  • Interfaced with guests to collect overdue bills, arrange payments, obtain authorizations, and resolve invoice disputes.

Front Desk Agent/Night Auditor

Postcard Inn – TPG Hotels & Resorts
04.2018 - 01.2019
  • Checked in guests in high volume, fast paced environment.
  • Demonstrated positive and professional approach and communicates effectively with customers and team members at all times.
  • Prepared and maintained guest accounts through Opera PMS.
  • Set up and entered all financial data into spreadsheets using Microsoft Excel.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Processed customer purchases and stocked shelves and displays neatly to maximize visibility and sales.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Assisted customers with problems or concerns and contacted management as appropriate.
  • Trained staff on procedures and service standards.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.

Beach Attendant/Lifeguard

Tradewinds Island Resorts
04.2016 - 08.2018
  • Monitored safety of all guests on and around beach.
  • Greeted visitors/guests and offered rental services.
  • Responsible for billing and payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
  • Promptly responded to emergencies, accidents, injuries, and safety hazards.
  • Stayed up to date with training and certifications.
  • Assisted with set-up and breakdown of attractions on beach or out in ocean.
  • Identified and rectified hazards and/or equipment in need of maintenance to provide safe environment.

Office Administrator

The Body Works
08.2015 - 03.2016
  • Managed scheduling system and tracked vehicle progress for customers.
  • Produced monthly financial sheets in Excel for owner of business.
  • Assisted management in achieving shop appearance and maintenance standards.
  • Maintained all electronic entries associated with customer's vehicle care.
  • Communicated with vendors to ensure accurate orders.
  • Responded to customer complaints and inquiries.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Inspected vehicles according to insurance company policies.
  • Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents.

Education

Bachelor’s Degree - Biology

St. Petersburg College
St. Petersburg, FL

High School Diploma -

Lakewood High School
St. Petersburg, FL
06.2015

Skills

  • Microsoft Office, most notably Excel
  • Quickbooks Online and Desktop
  • Project Management Software: Trello and Mondaycom
  • Financial Auditing and Reporting
  • Account Reconciliation
  • Data Management and Analysis
  • Report Preparation
  • Verbal and Written Communication
  • Technology Integration

Timeline

Front Desk Operations Manager

Rore Invest
03.2022 - 09.2023

Nursing Assistant

Bayfront Health
09.2020 - 02.2022

Accounts Payable Clerk

Nasco Aerospace and Electronics
08.2019 - 10.2019

Accounting Clerk

Postcard Inn – TPG Hotels & Resorts
01.2019 - 04.2019

Front Desk Agent/Night Auditor

Postcard Inn – TPG Hotels & Resorts
04.2018 - 01.2019

Beach Attendant/Lifeguard

Tradewinds Island Resorts
04.2016 - 08.2018

Office Administrator

The Body Works
08.2015 - 03.2016

Bachelor’s Degree - Biology

St. Petersburg College

High School Diploma -

Lakewood High School

Similar Profiles

  • Frank Leal

    Frank LealFrank Leal

    Front Desk Associate and Night Auditor at Rore Management LlcFront Desk Associate and Night Auditor at Rore Management Llc

  • Julia Negodina

    Julia NegodinaJulia Negodina

    Literary Editor at RoRe Group (ex Publicis Groupe Russia)Literary Editor at RoRe Group (ex Publicis Groupe Russia)

  • B. Callahan

    B. CallahanB. Callahan

    ADMINISTRATIVE ASST. (REMOTE) at RORE INVESTINGADMINISTRATIVE ASST. (REMOTE) at RORE INVESTING

  • Floyd Payne

    Floyd PayneFloyd Payne

    Bike Courier at DoorDashBike Courier at DoorDash

  • Cade Wilhite

    Cade WilhiteCade Wilhite

    Registered Nurse at Anaheim Community HospitalRegistered Nurse at Anaheim Community Hospital

CREATE PROFILE
Kaitlynn Galloway