Kaitlynn Herzig

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• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
• Enhanced profitability through careful expense management modifications.
• Built strong relationships with clients through consistent communication and excellent customer service.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.