Kaitlynn Hoffman
Fontana,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Detail-focused professional with background as Food and Beverage Cashier. Possess relevant experience in handling cash transactions, order processing, and customer service within bustling hospitality environments. Display strong organizational skills, ability to handle high-pressure situations, and commitment to maintaining high standards of cleanliness and presentation. Past roles demonstrate knack for building rapport with diverse clientele leading to increased customer satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Cashier
Disneyland
06.2022 - 05.2023
- Took guests' orders and prepared various food at different food locations throughout the resort.
- Also served alcohol and processed payments in the resort cash register.
- Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
- Operated the point-of-sale system to process payments from customers quickly and accurately.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
- Maintained cleanliness of work area throughout shift.
Courtesy Clerk, Drive Up Go Order Puller
Albertsons
06.2021 - 06.2022
- Pulled online orders and took them out to the drive-up area, loaded them into cars, and bagged groceries in front of the store for customers.
- Also worked in the floral department, placing flowers and balloons in the floral department.
- Checked for accuracy of items pulled and ensured that all orders were complete.
- Maintained an organized work area and kept inventory neat and orderly.
- Cleaned up spillages immediately, ensuring safety standards are met.
Dog Bather
Mutt Cutts Dog Spa
09.2020 - 06.2021
- Bathed, dried, and brushed dogs; express anal glands; clip and file nails; trimmed paw pads and sanitary areas; clean ears.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Greeted customers warmly upon arrival.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Performed dog brushing services including dematting and flea treatments.
Food and Beverage Attendant
Bowlero
03.2019 - 06.2021
- Take customers' food and drink orders, process payment in the register, and prepare customers' orders.
- Prep for the next work day and maintain a clean kitchen.
- Maintained cleanliness of the dining area and kitchen equipment by health department standards.
- Followed recipes consistently while preparing food for guest orders.
- Maintained a positive attitude towards coworkers and customers at all times.
- Communicated effectively with kitchen staff regarding customer orders.
- Cleaned spills immediately using appropriate methods per company policy.
Package Handler
FedEx Ground
11.2018 - 05.2019
- Scan package labels to send to the correct loading docks to be delivered, and load and unload boxes in trucks.
- Made sure all boxes were secured.
- Collaborated with team members on tasks such as sorting packages into designated bins.
Chart Librarian
Riverside Dental Group
10.2017 - 03.2018
- Generate provider daily pull chart reports and pull charts two days in advance, and file charts away after providers are finished.
- Purged charts are no longer in use.
Education
Veterinary Assisting Program -
American College of Health Care
04.2020
High School Diploma -
Etiwanda High School
05.2017
Skills
- Restrain animals
- Assist in surgical preparation
- Monitor animals after surgery
- Assist in emergency first aid
- Collect specimens for laboratory work
- Administer medications
- Administer immunizations
- Knowledge of computers
- Filing patient charts
- Answering telephone
- Customer service
- Point of sale cashier
- POS Systems
- Customer Service
- Cash Handling
- Cleaning and Sanitizing
- Till Counting
- Order Taking
Affiliations
- Former member of the RCC Marching Tigers.
- Former member of Pacific Crest Drum and Bugle Corps.
- Former member of Watchmen Drum and Bugle Corps.
Certification
- Veterinary Assistant
Languages
English
Professional
Volunteer Work and Externships
- Summer Admin and Prop Lead with Pacific Crest DBC.
- Frequent Volunteer with RCC Marching Tigers.
- Rancho Cucamonga Animal Shelter Volunteer.
- Day Creek Animal Hospital, VETERINARY ASSISTANT EXTERNSHIP
Accomplishments
- Former Girl Scout.
Timeline
Food and Beverage Cashier
Disneyland
06.2022 - 05.2023
Courtesy Clerk, Drive Up Go Order Puller
Albertsons
06.2021 - 06.2022
Dog Bather
Mutt Cutts Dog Spa
09.2020 - 06.2021
Food and Beverage Attendant
Bowlero
03.2019 - 06.2021
Package Handler
FedEx Ground
11.2018 - 05.2019
Chart Librarian
Riverside Dental Group
10.2017 - 03.2018
- Veterinary Assistant
Veterinary Assisting Program -
American College of Health Care
High School Diploma -
Etiwanda High School
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