Kaitlynn Jensen
Boise,ID
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
The Grove Hotel
Boise, US
11.2023 - 12.2024
- Supervised 15 valet team members and ensured operations ran smoothly
- Collaborated with other departments to coordinate workflow processes between teams.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Trained new employees on company policies, job duties, and performance expectations.
- Led quarterly team meetings to discuss progress, address issues, and plan future actions.
- Delivered dry cleaning, amenities, and packages to guests and condo owners.
- Issue ticket stubs or place numbered tags on windshields, log tags or attach tag to customers' keys, and give customers matching tags for locating parked vehicles.
- Perform cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.
Front Desk Receptionist
Black Box VR
Boise, US
01.2023 - 06.2023
- Fixed VR machine in a timely manner.
- Explained policies and procedures to visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers, answered general questions and directed to appropriate locations.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Crew Member/Shift Manager
Arby's
Meridian, US
11.2020 - 10.2022
- Manager Training.
- Maintained cleanliness of store throughout shift by delegating cleaning duties to team members.
- Greeted customers and provided excellent customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted other departments when needed, such as helping out in the kitchen or taking orders from customers.
- Trained new employees on company policies and procedures.
Education
Associate's degree - Liberal Arts
College of Western Idaho
05.2025
Certificate - Small Business and Entrepreneurship
College of Western Idaho
05.2025
Skills
- Team building
- Conflict resolution
- Training and mentoring
- Customer service
- Leadership Experience
- Organizational Skills
- Time Management
- Policy enforcement
Certification
Driver's License
Timeline
Supervisor
The Grove Hotel
11.2023 - 12.2024
Front Desk Receptionist
Black Box VR
01.2023 - 06.2023
Crew Member/Shift Manager
Arby's
11.2020 - 10.2022
Associate's degree - Liberal Arts
College of Western Idaho
Certificate - Small Business and Entrepreneurship
College of Western Idaho
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