Kaitlynn Johnson
Greeneville,TN
Summary
Dynamic professional with a proven track record at Greene’s Tire, enhancing operational efficiency and elevating customer satisfaction. Expert in office administration and exceptional customer service, adept at multitasking and prioritization. Achieved significant sales increase by upselling and streamlining pharmacy processes, demonstrating strong work ethic and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Greene’s Tire
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
Server
Casa Express
09.2022 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Certified Pharmacy Technician
Community Pharmacy Practice, Walmart Pharmacy
10.2019 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Certified Pharmacy Technician - Pharmacology
Ashworth College
Norcross, GA10.2021
North Greene High School
Greeneville, TN05.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Office administration
- Multi-line telephone operation
- Typing speed
- Multitasking and prioritization
- Problem-solving
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Receptionist
Greene’s Tire
09.2024 - Current
Server
Casa Express
09.2022 - 05.2024
Certified Pharmacy Technician
Community Pharmacy Practice, Walmart Pharmacy
10.2019 - 09.2022
Certified Pharmacy Technician - Pharmacology
Ashworth College
North Greene High School
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