Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
ProjectManager
Kaitlynn Johnson

Kaitlynn Johnson

Beckley,WV

Summary

Proven to excel in fast-paced environments, I leveraged teamwork and route navigation skills at Domino's Pizza to enhance delivery efficiency and customer satisfaction. My attention to detail and positive attitude consistently improved service quality, achieving a notable increase in repeat business. Trustworthy and adaptable, I thrive in roles requiring precision and excellent interpersonal communication.

Careful School Bus Driver attentive to road rules, school schedules and students' needs. Maintains daily schedules with good driving abilities and understanding of local traffic flows. Protects students by operating bus safely and controlling student behavior.

Conscientious Flagger with 1 year maintaining safe work sites during all hours. Untarnished safety record with expert knowledge of safety regulations. Advanced situational awareness and professionalism when dealing with motorists. Outgoing team member in strong physical shape.

Outgoing hostess with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

7
7
years of professional experience

Work History

Server Assistant

Ruby Tuesday
03.2024 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Assisted with dining room set up prior to and after service period.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.

Bus Operator

Raleigh County Board Of Education
10.2023 - Current
  • Maintained a clean and safe bus environment for the comfort of all students.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers find seats in a safe and timely manner.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Enhanced emergency preparedness through regular participation in drills and training sessions.
  • Displayed strong problem-solving abilities when faced with unexpected detours or delays due to road conditions or traffic incidents.
  • Provided timely pickup and drop-off service to maintain punctual schedules for both students and staff members.
  • Responded calmly and professionally in emergency situations, prioritizing student welfare and coordinating with first responders as needed.
  • Ensured student safety by conducting regular vehicle inspections and adhering to traffic laws.
  • Established rapport with teaching colleagues to ensure seamless integration between classroom instruction time and bus-related activities.
  • Assisted special needs students with boarding, ensuring accessibility and accommodation.
  • Developed positive relationships with parents, addressing any concerns or questions about transportation services.
  • Collaborated closely with school administrators regarding policy updates related to transportation procedures for optimal compliance.
  • Managed accurate record-keeping related to mileage logs, fuel usage reports, and maintenance records for proper documentation purposes.

Delivery Expert

Domino's Pizza
05.2021 - 01.2024
  • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
  • Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
  • Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
  • Collaborated with team members to ensure smooth workflow and fast order processing.
  • Conducted pre-delivery vehicle inspections to ensure safety and optimal performance during trips.
  • Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
  • Enhanced operational efficiency by optimizing delivery routes using GPS technology.
  • Demonstrated strong time-management skills by prioritizing tasks effectively to meet deadlines under demanding circumstances.

Flagger

Southern Traffic Solutions LLC.
03.2023 - 10.2023
  • Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
  • Accustomed to nighttime flagging in high traffic areas.
  • Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.
  • Managed work zones using large signs and hand signals to direct traffic.
  • Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.
  • Proactively identified potential issues within the work zone, such as improperly placed signage or damaged equipment, and reported concerns to relevant team members for prompt resolution.
  • Increased construction efficiency by ensuring timely movement of equipment and materials through the designated work zone.
  • Enhanced team communication by maintaining constant contact with other flaggers, supervisors, and drivers.
  • Participated in daily safety briefings, reinforcing awareness of potential hazards and discussing best practices for accident prevention among team members.

Customer Service Representative

IBEX Global
01.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Groundsman

Asplundh Tree Expert LLC.
03.2019 - 01.2020
  • Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
  • Collaborated effectively with fellow groundsmen to complete projects efficiently and maintain high-quality standards.
  • Boosted safety on the property by identifying potential hazards and promptly addressing them.
  • Used shears, pruners, and chainsaws to prune and trim branches to prevent downed power lines.
  • Collaborated closely with supervisors on special projects requiring additional expertise or manpower, contributing to overall team success.
  • Consistently met project deadlines through effective time management skills for both individual assignments and team efforts.
  • Upheld company reputation by adhering to all safety guidelines and regulations during daily tasks.
  • Fostered a positive work environment by maintaining open communication and promoting teamwork among grounds staff.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Operated landscaping equipment with focus on safety and machine longevity.

Cashier

GoMart
12.2018 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Team Member

Wendys Restaurant
03.2017 - 02.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

High School Diploma -

Liberty High School
Glen Daniel, WV
05.2018

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Positive and Friendly Attitude
  • Willing to Learn
  • Responsible and Trustworthy
  • Heavy Lifting
  • Flexible Schedule
  • Quality Control
  • Memory retention
  • Defensive Driving
  • Vehicle Inspection
  • Route Navigation

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Important To Me

Career advancementHealthcare benefitsPaid time offCompany Culture

Timeline

Server Assistant

Ruby Tuesday
03.2024 - Current

Bus Operator

Raleigh County Board Of Education
10.2023 - Current

Flagger

Southern Traffic Solutions LLC.
03.2023 - 10.2023

Delivery Expert

Domino's Pizza
05.2021 - 01.2024

Customer Service Representative

IBEX Global
01.2020 - 05.2021

Groundsman

Asplundh Tree Expert LLC.
03.2019 - 01.2020

Cashier

GoMart
12.2018 - 03.2019

Team Member

Wendys Restaurant
03.2017 - 02.2019

High School Diploma -

Liberty High School

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Kaitlynn Johnson