Kaitlynn Lake
Elizabeth City,NC
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
5
5
years of professional experience
Work History
Clinical Assistant
Comprehensive Rehabilitation and Pain Specialists
09.2023 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Maintained up-to-date patient records with medical histories and test results.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
Receptionist
Lannon’s Animal Hospital
06.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Hair Salon Receptionist
Apothecary 1885
01.2022 - 12.2022
- Communicated with salon team members if clients canceled or changed appointment times.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Escorted clients to salon stations and/or treatment rooms.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific areas.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to independently handle numerous calls each day.
- Collected payments from clients and updated account balances.
- Stocked shelves weekly and took inventory of salon products.
Hair Salon Receptionist
Anthony's Salon And Spa
05.2021 - 12.2021
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Welcomed customers with a friendly greeting and answered general questions.
To Go Specialist
Outback Steakhouse
03.2021 - 05.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Provided personalized customer service by greeting each customer with a positive, friendly attitude.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
- Answered phone calls for To Go orders and processed payments for customers.
- Promoted new programs to customers to amplify sales.
Cashier
Duck Donuts
08.2020 - 02.2021
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies, the menu and addressed customer concerns.
- Greeted many customers per day.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 50 pounds of product at once.
Education
High School Diploma -
Western Branch High School
Chesapeake, VA06.2020
Skills
- Guest Satisfaction
- Guest Relations
- Shampooing Hair
- Phone Inquiries
- Service Promotions
- Front Desk Management
- Client Service
- Interpersonal Communication Skills
- Cash Register Operations
- Supply Stocking
- Appointment Scheduling and Management
- Office Supplies and Inventory
- Checkout Services
- Credit Card Transaction Processing
- Computer Proficiency
- Product Recommendations
- Opening and Closing Skills
- Greeting and Seating Clients
- Greet Visitors
- Store Presentation
Timeline
Clinical Assistant
Comprehensive Rehabilitation and Pain Specialists
09.2023 - 02.2025
Receptionist
Lannon’s Animal Hospital
06.2023 - 09.2023
Hair Salon Receptionist
Apothecary 1885
01.2022 - 12.2022
Hair Salon Receptionist
Anthony's Salon And Spa
05.2021 - 12.2021
To Go Specialist
Outback Steakhouse
03.2021 - 05.2021
Cashier
Duck Donuts
08.2020 - 02.2021
High School Diploma -
Western Branch High School
Similar Profiles
Saree AllenSaree Allen
Family Nurse Practitioner at Comprehensive Rehabilitation & Pain SpecialistsFamily Nurse Practitioner at Comprehensive Rehabilitation & Pain Specialists
Linda OrangeLinda Orange
Lab Technician at Comprehensive Pain SpecialistsLab Technician at Comprehensive Pain Specialists
Stephanie GrimesStephanie Grimes
Family Nurse Practitioner at Comprehensive Pain And Spine SpecialistsFamily Nurse Practitioner at Comprehensive Pain And Spine Specialists