Kaitlynn Lawrence
Jacksonville,FL
Summary
Highly motivated Healthcare Operations Professional experienced in surgical instrument preparation and quality control. Enhanced overall efficiency and patient safety by managing vendor relationships and ensuring compliance with sterilization standards. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills while effectively working unsupervised and rapidly mastering new skills.
Overview
7
7
years of professional experience
Work History
Prep and Sterile Technician
Baptist Hospital
Jacksonville, USA
06.2024 - Current
- Prepared surgical instruments and equipment for operations, ensuring availability and functionality.
- Ensured all prepared items met the required standards before being dispatched for use.
- Assessed instrumentation to verify cleanliness, sterilization, and completion of surgical sets.
- Conducted quality control checks on instrumentation to evaluate function, defects, and overall general condition.
- Responded promptly to urgent requests for specific medical apparatus from healthcare staff.
- Coordinated with vendors for timely repair or replacement of faulty medical equipment.
- Assisted in inventory control by tracking stock levels and reordering supplies.
- Communicated with vendors regarding shipping discrepancies and issues.
- Utilized various computer systems to track shipments throughout their journey from origin to final destination.
Registrar
HCA Florida Memorial Hospital
Jacksonville, USA
06.2023 - 08.2024
- Reviewed and verified patient registration information for accuracy.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Answered patient questions regarding registration and insurance processes.
- Performed data entry of patient demographic information into the electronic health record system.
- Collaborated with departmental staff members to ensure timely completion of paperwork associated with admissions, discharges, transfers.
- Processed payments, collected co-payments and deposits from patients.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Charge Entry Specialist
Jax Spine And Pain Centers
Jacksonville, USA
06.2022 - 06.2023
- Audits all charges on a daily basis, verifying all codes are entered correctly and applies appropriate billing modifiers to charges if applicable.
- Verified health insurance information to ensure accurate enrollment, eligibility, and data integrity.
- Verified health insurance information to check enrollment, eligibility and insurance data integrity.
- Interacted with insurers to verify coverage and collect payments.
- Scanned and indexed face sheets, progress notes and insurance verification forms to update medical information.
- Audited all charges daily, verifying correct entry of all codes and applying appropriate billing modifiers to charges.
- Ensured timely charge entry and communicated delays to supervisor.
SA III CLAIMS QIP / FEP CUSTOMER SERVICE REP
Florida Blue
Jacksonville, USA
06.2019 - 02.2022
- Reviewed and keyed claims requiring adjustments to finalize payment authorizations.
- Negotiated with providers and insurance carriers to resolve claims efficiently.
- Educated customers and professionals on eligibility, benefits, claims payment, and authorizations.
- Reviewed and keyed claims that needed review and adjustments to make final determination about payment authorizations.
- Observed and enforced all ICD-10-CM coding rules and regulations.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FLSome College (No Degree) - Surgical Services
Florida State College At Jacksonville
Jacksonville, FLSkills
- Verify data
- Check claims
- Claims negotiation
- Evidence reviews
- Data entry
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Client communication
- Call escalation
- Researching
- Problem-solving
- Microsoft PowerPoint
Timeline
Prep and Sterile Technician
Baptist Hospital
06.2024 - Current
Registrar
HCA Florida Memorial Hospital
06.2023 - 08.2024
Charge Entry Specialist
Jax Spine And Pain Centers
06.2022 - 06.2023
SA III CLAIMS QIP / FEP CUSTOMER SERVICE REP
Florida Blue
06.2019 - 02.2022
High School Diploma -
Andrew Jackson High School
Some College (No Degree) - Surgical Services
Florida State College At Jacksonville