Kaitlynn Leitzel
Selinsgrove,PA
Summary
Since the age of 15, i have always been employed and driven to succeed. With my current experience and will to learn, I am an organized person and able to work in any type of environment due to my ability to adjust easily. I am willing to work remotely or in person. I have developed skills working customer service as well as hands on tasks. Changes to the work environment are also something i am able to adapt well to.
Overview
4
4
years of professional experience
Work History
Prothonotary Senior Deputy
Union County Courthouse
Lewisburg , Pennsylvania
01.2024 - Current
- Maintained safe and secure environments for court proceedings.
- Prepared secure files and cases to be sent to Superior Court of Pennsylvania
- Multitasked with the responsibility of the Clerk of courts office, Prothonotary, as well as Orphans Court.
- Assisted Plaintiffs, Defendants as well as civilians with court proceedings and data entry of their filings.
- Documented all of the filings from Citizens and Attorneys at law for Civil, Criminal and Orphans court.
- Be present in court for Jury selection and ensure all jurors are correctly documented.
- Understand the importance of accuracy and confidentiality
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Target
Selinsgrove, PA
11.2020 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Patient Access Representative (Co-Op)
Geisinger Medical Center
Lewisburg, Pennsylvania
09.2022 - 06.2023
- Facilitated communication between patients, staff members, and third party payers.
- Created new patient accounts in EMR system as needed.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collaborated with other departments to ensure quality customer service was delivered.
- Managed incoming faxes related to patient registration processes.
- Collected co-pays and other payments from patients at time of service.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Assisted with preparing daily cash reports for accounting department.
- Assisted with scheduling outpatient appointments.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
High School Diploma -
Midd-West High School
Selinsgrove, PA05-2023
Skills
- Record keeping
- Stress management
- Multitasking and organization
- Verbal and written communication
- Legal knowledge
- Collaborative mindset
- Decision-making
- Time management
- Computer/Typing Skills
- Good Patience
Work Study Program
•My senior year of High School i participated in a class called “Work Study.” In this course, our instructor taught us values and responsibility in the real world work force and we participated in co-op opportunities.
Key Club
- All throughout High School (8th-12th) i was involved in a club called “Key Club” which involved volunteer work for the community such as Toys for Tots, Cards for veterans, work at local nursing homes, etc…
Certifications
- CPR/ FIRST AID/ AED CERTIFIED
Timeline
Prothonotary Senior Deputy
Union County Courthouse
01.2024 - Current
Patient Access Representative (Co-Op)
Geisinger Medical Center
09.2022 - 06.2023
Customer Service Representative
Target
11.2020 - 06.2023
High School Diploma -
Midd-West High School