Kaitlynn McQueen
Johnson City,TN
Overview
12
12
years of professional experience
Work History
Call Center Representative
Advanced Call Center Technologies Johnson City
Johnston City, TN
08.2024 - Current
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Truck Assembler
Diamler Feightliner
Mt. Holly, TN
01.2014 - 12.2017
- Ensure compliance with all applicable laws and regulations pertaining to vehicle assembly processes.
- Assist with training new employees on various aspects of assembling trucks including safety protocols.
- Lift heavy items from pallets onto conveyor belt systems using manual handling techniques.
- Perform preventative maintenance activities on machinery used during the truck assembly process.
- Read technical drawings and blueprints to determine the specific assembly requirements.
- Monitor stock levels of required parts and notify supervisor of any shortages that may occur.
Cashier, Sale Associate, and Stocker
Pet Supplies Plus
Concord, NC
01.2013 - 01.2014
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
- Maintains inventory of food items and supplies needed for the care of the animals.
Education
High School Diploma -
Performance Learning Center
Charlotte, NC08-2013
Skills
- Data Entry
- Account updating
- Complaint resolution
- Customer Service
- Customer Relationship Management
- Payment Processing
- Account Management
- Problem-solving skills
- Gathering information
- Resolving issues
- Power Tools Operation
- Hydraulic systems
- Hand tools proficiency
- Materials Management
- Team Collaboration
- Decision-Making
- Assembly and production
- Cash Handling
- Cash Register Operation
- Merchandise Rotation
- Price Checking
- Merchandise Stocking
- Order Receiving
- Product Labeling
- Punctual and Reliable
- Friendly and Personable
Timeline
Call Center Representative
Advanced Call Center Technologies Johnson City
08.2024 - Current
Truck Assembler
Diamler Feightliner
01.2014 - 12.2017
Cashier, Sale Associate, and Stocker
Pet Supplies Plus
01.2013 - 01.2014
High School Diploma -
Performance Learning Center