Kaitlynn Minor
Waterbury
Summary
Office support and human resource professional with over 4 years of experience in recruitment, employee relations, and performance management. Proficient in digital marketing, social media management, and content creation. Previous experience as a front end manager and customer service associate for over 6 years, managing payroll, scheduling, and employee communications. Holds an Associate's in Early Childhood Education, a Bachelor's in Human Resource Management, and a Public Notary certificate.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Support Professional
Cintas Fire Division
Plainville
10.2024 - Current
- Answering phone calls and sending customers to the right extension.
- Uploading all National Paperwork.
- Uploading Portables to Compliance Engine.
- Accurate use of Falcon to help customers.
- Ordering supplies such as business cards, safety items, etc.
- Filing all paperwork and digitizing currently.
- Creating PowerPoint slides for all meetings.
- Closing POs.
- Conducting Meetings
- Daily Invoice Tracker
- Assisting managers in billing.
- Public Notary duties.
- Pulling Monitoring Billing monthly and accurately billing.
- Conducting all safety checks and handling safety items at location as Safety Champion.
- Completing various tasks for GM such as insurance for customers and ordering products.
- Completing all Credit Memos.
HR Assistant/Online Marketing Strategist
Aspen University
07.2020 - 10.2024
- Coordinated recruitment processes, including job postings, resume screenings, and interview scheduling.
- Facilitated employee onboarding and orientation programs for new hires.
- Processed payroll and resolved discrepancies efficiently.
- Responded to employee inquiries regarding HR policies, procedures, and benefits.
- Organized training sessions and development programs to enhance employee skills.
- Researched HR practices and contributed to policy formulation initiatives.
- Prepared documentation for compliance audits while ensuring data privacy.
- Provided administrative support to HR through filing, correspondence handling, and scheduling.
Teacher
Naugatuck Daycare
Naugatuck
10.2019 - 07.2020
- Organized the classroom materials to help prepare for daily instruction and activities.
- Planned and implemented lesson plans following the school’s goals and philosophies.
- Supported learning objectives through personalized and small group assistance to support classroom instruction.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Kept the classroom clean, neat and properly sanitized for student health and classroom efficiency.
- Communicated openly and often with parents both in person and through the Remind App.
- Conducted successful parent teacher conferences.
- Organized the entire center including the classrooms in order to be “Tour Ready.”
- Handled all paperwork including weekly cleaning sheets, accident reports, children files, teacher files and more.
- Handled all communication with parents on the phone, through email or in person.
Front End Manager/Customer Service
Shoprite
Waterbury
09.2013 - 10.2019
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance.
- Helped customers complete purchases, locate items and fulfill satisfaction.
- Kept drawers accurate, current and secure by checking bills for counterfeit by using markers and keeping as well as giving adequate change.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Called in extra workers when needed.
- Ensured that the outside of the store was neat and orderly to optimize safety.
- Ensured all employees received lunches and breaks promptly.
- Oversaw groups of around nineteen cashiers and service staff, including Shop From Home, supervising performance, correcting problems and boosting efficiency.
- Completed all paperwork in a timely manner including scheduling time off, write ups and calculating funds for the day.
Education
Bachelors - Human Resource Management
Post University
Waterbury, CT01.2022
Associate of Science - Early Childhood Education
Naugatuck Valley Community College
Waterbury, CT01.2019
High School Diploma -
John F. Kennedy High School
Waterbury, CT01.2012
Skills
- Microsoft Office proficiency
- Customer service
- Record keeping
- Team collaboration
- Effective communication
- Calendar management
- Presentation preparation
- Organizational skills
- Technical expertise
- Payroll management
- Compensation and benefits
- Talent acquisition
- Negotiation techniques
- Disciplinary documentation
- Conflict resolution
- Leadership abilities
- Creative problem-solving
- Billing processes
- Customer credit
- Notary public duties
- Supply ordering
- Patience and integrity
- Document management
- Customer service excellence
- Cash handling skills
- Phone and email communication
- Employee training and management
- Management strategies
- Scheduling efficiency
- Multitasking capabilities
Certification
- Public Notary
Timeline
Office Support Professional
Cintas Fire Division
10.2024 - Current
HR Assistant/Online Marketing Strategist
Aspen University
07.2020 - 10.2024
Teacher
Naugatuck Daycare
10.2019 - 07.2020
Front End Manager/Customer Service
Shoprite
09.2013 - 10.2019
Bachelors - Human Resource Management
Post University
Associate of Science - Early Childhood Education
Naugatuck Valley Community College
High School Diploma -
John F. Kennedy High School
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