Kaitlynn Ohlrich
Lansing,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Server
Red Robin
07.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Receptionist
Salon VivEsta
11.2021 - 04.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Collected payments, processed transactions and updated relevant records.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Server
Buddy's Pizza
03.2020 - 06.2022
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Sales Associate
Rue 21
11.2020 - 04.2021
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Grand Ledge High School
Grand Ledge, MI06.2020
Skills
- Time Management
- Multitasking and Prioritization
- Organization Skills
- Quick Learner
- Attention to Detail
- Communication
- Payment Processing
- Money Handling
Timeline
Server
Red Robin
07.2022 - Current
Receptionist
Salon VivEsta
11.2021 - 04.2023
Sales Associate
Rue 21
11.2020 - 04.2021
Server
Buddy's Pizza
03.2020 - 06.2022
High School Diploma -
Grand Ledge High School
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