Kaitlynn Powers
Hamilton,OH
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to contribute to a great team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Manager in Training
McDonald's
Liberty Twp, OH
05.2023 - Current
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Delegating employee assignments, monitored progress and evaluated performance.
- Worked closely with customers to understand needs and resolve diverse issues.
- Enhanced leadership abilities through training and hands-on task completion.
- Resolved customer issues efficiently to build loyalty.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Guest Service Associate
United Dairy Farmers
Amelia, OH
04.2022 - 09.2024
- Greeted customers, answered questions, and provided assistance with purchases.
- Operated cash register to process customer transactions accurately and efficiently.
- Verified age requirements for purchase of alcohol and tobacco products.
- Maintained cleanliness of store, including wiping down counters, restocking shelves, and sweeping floors.
- Prepared and served a variety of ice cream flavors to customers, ensuring high-quality service.
Crew Member
McDonald's
Amelia, OH
02.2018 - 08.2020
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Brewed and served coffee and tea with preferred add-ins.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO11-2028
High School Diploma -
West Clermont High School
Batavia, OH05-2021
Some College (No Degree) -
Northern Kentucky University
Newport, KYSkills
- Staff Leadership
- Quality Management
- Customer Service
- Active Listening
- Attention to Detail
- Organizational Skills
- Multitasking
- Problem-Solving
- Team building
- Task Prioritization
References
References available upon request.
Timeline
Manager in Training
McDonald's
05.2023 - Current
Guest Service Associate
United Dairy Farmers
04.2022 - 09.2024
Crew Member
McDonald's
02.2018 - 08.2020
Bachelor of Science - Psychology
Colorado Technical University
High School Diploma -
West Clermont High School
Some College (No Degree) -
Northern Kentucky University
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