KAITLYNN RIVERA
Hightstown,NJ
Summary
Dedicated and empathetic medical assistant offering 4 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Detailed understanding of protocols governing medical test preparation and documentation. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Expert with EHR systems and skilled at learning new processes to meet unique office requirements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Bristol Myers Squibb Community Health Center
Plainsboro, NJ
04.2019 - 11.2019
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Scheduled appointments for patients via phone and in person
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Administered rapid tests such as strep tests and pregnancy tests to help clinical staff assess conditions.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant / Premier Medicine & Wellness at
Bordentown
Bordentown, NJ
02.2018 - 10.2018
- Assisted physicians with patient examinations
- Responsible for entering accurate patient information into the system and ensuring the files were up to date
- Read blood pressures, temperatures, as well as all vital signs
- Administered vaccinations, nebulizer treatments, and collected urine samples
- Answered phone calls and scheduled new and returning patients.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Documented notes during patient visits.
Dental Office Receptionist
BBS Dental Care
East Windsor, NJ
10.2016 - 02.2017
- Operated telephone switchboard to answer, screen, and or forward calls, and kept record of messages received
- Provided information to clients and potential clients
- Scheduled appointments as needed
- Filed necessary paperwork pertaining to client's health records
- Greeted patients as they entered the establishment, determined the nature of their visit, directed patients to their proper destination
- Transmitted information to clients via email, mail, or facsimile.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Collected payments from patients and arranged payment schedules.
- Took customer payments and billed insurance companies for remaining balance.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education
Associate of Applied Science - Clinical Certified Medical Assistant
Berkeley College
Woodbridge, NJ05.2019
Skills
- Efficient in Microsoft Word, Excel, Powerpoint & Facsimile
- Fusion, Electronic Health Record, Soft Dent, Epic Med iSoft ,Practice & EMD'S
- Multi-tasking in rapid clinical/office setting
- Calendar management
- Maintenance scheduling
- Authorize drug refills as directed
- Prescriptions to a pharmacy
- Draw blood, remove sutures
- CPR AED & BLS Certified
- Point of care testing (glucose testing)
- Documentation of results
- Administered pediatrics vaccines pediatrics (DTaP,
- Hib, IPV PVC,RV, Varicella)
- HIPAA Compliance
- Inventory and Supply Management
- Operating and monitoring EKG Equipment
- Medication Administration
- Treatment Room Preparation
- Procedure Assistance
- Specimens Collection and Processing
- Vitals Collection and Documentation
- Medical Coding
- Venipuncture Expertise
- Sanitizing and Cleaning
- Patient Scheduling
- Updating Medical Records
- Appointment Setting
- Electronic Health Records Management
Certification
CPR AED & BLS Certified
EKG Technician
Phlebotomy Technician
Certified Clinical Medical Assistant
Additional Information
- ETS/TURNBALL Career Development Scholarship Award - May, 2017
- Dean's List - Fall Semester, 2018
- Honor Roll - Semester 2017- 2018
- Graduated Cum Laude- May 2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References:
- Elizabeth Castro MSN, APN- Bristol Myers Squibb Clinic (201)-650-8309 Elizabca@cinj.Rutgers.edu
- Lurdes Gonzalez CMA- Bristol Myers Squibb Clinic (609)-664-7024 GonzalezLM10@outlook.com
- Jennifer Lopez CMA- Minimally Invasive Gynecological Surgery (609)-349-1947 jlopezmorales@capitalhealth.org
- Christie Puccio Physician Manager || - Capital Health US (609)- 394- 6000 https://www.linkedin.com/in/christie-puccio-18576572
- Destiny Rodriguez Office Manager- Minimally Invasive Gynecological Surgery (661)-803-4888 destiny.rodriguez@pennmedicine.upenn.edu
Timeline
Certified Clinical Medical Assistant
Bristol Myers Squibb Community Health Center
04.2019 - 11.2019
Medical Assistant / Premier Medicine & Wellness at
Bordentown
02.2018 - 10.2018
Dental Office Receptionist
BBS Dental Care
10.2016 - 02.2017
Associate of Applied Science - Clinical Certified Medical Assistant
Berkeley College
CPR AED & BLS Certified
EKG Technician
Phlebotomy Technician
Certified Clinical Medical Assistant
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