Kaitlynn (Kaity) Rouse
Madison,WI
Summary
While my background has been mostly customer service of some kind, what truly sets me apart is my unwavering enthusiasm and positive attitude. I thrive in fast-paced environments and embrace challenges with a solutions-oriented mindset (I call this puzzle solving!). My ability to connect with people on a personal level enables me to build strong, long-lasting relationships with clients and colleagues alike.
My true passions lie in people, service and growth. This can be seen in the roles I have gravitated towards followed by the success I had in those roles, which allowed me to move up within nearly every company I've worked for. I believe that a growth mindset is my strength in any role I take on, and I am constantly looking to learn more.
Overview
9
9
years of professional experience
Work History
JR Sales Executive
City Wide Facility Solutions
03.2023 - 09.2023
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Kept detailed track of sales and customer information in company system.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Regional Training Manager
MOKA
04.2019 - 09.2022
- Supported overseeing 7 cafe locations in the Madison Area
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted training courses and prepared videos for long-term use.
- Implemented new learning strategies depending upon employees' skill levels.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Receptionist / Marketing Assistant
Entercom Communications Corp.
04.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created engaging content for Pinterest, Facebook, and Instagram.
Assistant Manager
Rue 21
01.2015 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
CASE High School
Racine, Wi05.2015
Skills
- Effective Customer Communication
- Task Prioritization
- Database Administration
- Customer and Client Relations
- Multi-Line Telephone Systems
- Time Management
- Verbal and Written Communication
- Telephone Skills
- Exceptional Organization
- Business Administration
- Mail Handling
- Organization and Efficiency
- Creating Marketing Plans
- Driving Business Growth
- Hospitality and Accommodation
- P&L Responsibility
- Marketing Strategies
- Team Training
- Waste Management and Reduction
- Motivational Leadership
Timeline
JR Sales Executive
City Wide Facility Solutions
03.2023 - 09.2023
Regional Training Manager
MOKA
04.2019 - 09.2022
Receptionist / Marketing Assistant
Entercom Communications Corp.
04.2017 - 04.2019
Assistant Manager
Rue 21
01.2015 - 03.2017
High School Diploma -
CASE High School
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