Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Kaitlynn Skinner

Kaitlynn Skinner

Mesa,AZ

Summary

Highly-motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

ConnectAZ

Ellie Mae
Mesa, AZ
04.2024 - 07.2024
  • Marketed products and services at tradeshows and promotional events.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Coordinated marketing events for showcasing product and service offerings.
  • Negotiated with vendors to obtain most cost-effective pricing for product distribution.
  • Supervised creation of marketing materials and collateral.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Prepared marketing campaign budgets with finance personnel.
  • Planned advertising campaigns for online, print and other mediums.
  • Collaborated with sales teams to develop strategies that effectively reach target audiences.
  • Developed brand marketing plan strategies to increase brand awareness.
  • Participated in brainstorming sessions to generate ideas for new products or services.
  • Organized events such as conferences, trade shows, seminars, and webinars.

Cook

Spinato's Pizza
Tempe, AZ
07.2022 - 03.2024
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Organized storage areas for efficient usage of space.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Resolved customer complaints regarding food quality or services provided.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Adhered to food safety standards when storing and preparing foods.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Replenished food items from inventory and rotated ingredients.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Executed proper techniques when preparing menu item ingredients.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Checked completed orders for correct quantity and quality.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Monitored temperatures of prepared food and cold-storage areas.

Cook Trainer

Kilted Spirits Pub
Washougal, WA
02.2019 - 11.2021
  • Provided feedback on performance of cooks during their shifts.
  • Instructed cooks on how to properly use kitchen equipment such as ovens, grills, fryers, steamers .
  • Mentored trainees to ensure they had the skills needed to work independently as a cook.
  • Observed trainees while they prepared meals so that any errors could be corrected immediately.
  • Assisted in creating schedules for cooks based on customer demand.
  • Monitored the cleanliness of working areas throughout shifts and ensured that sanitary conditions were maintained at all times.
  • Resolved conflicts among staff members in a timely manner.
  • Ensured that all health regulations were adhered to in accordance with local laws and ordinances.
  • Demonstrated proper knife handling techniques, food preparation, presentation, cooking methods, safety measures and sanitation standards.
  • Explained the importance of following established recipes accurately.
  • Motivated trainees by providing positive reinforcement when appropriate.
  • Encouraged team building activities among cooks to promote better communication within the kitchen.
  • Organized and conducted orientation sessions to introduce new employees to restaurant policies and procedures.
  • Performed regular maintenance checks on kitchen equipment to ensure safe operation.
  • Created lesson plans that cover all aspects of cooking including recipes and technique demonstrations.
  • Recommended improvements to existing cooking processes or procedures.
  • Created appropriate learning environments for students.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question, and investigate.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.

Head Prep Cook

Cosmic Pizza
Bozeman, MT
02.2017 - 08.2019
  • Rotated product ensuring freshness of ingredients used in daily preparations.
  • Maintained a clean and sanitary work area in compliance with safety and health regulations.
  • Conducted regular inspections of kitchen equipment such as stoves, ovens, grills, ensuring they are properly functioning.
  • Created weekly prep lists for upcoming events; delegated tasks among staff members accordingly.
  • Set up, stocked, and maintained work stations with all necessary supplies.
  • Prepared high-quality food items according to standardized recipes and instructions.
  • Kept accurate records of inventory levels, production schedules, and other related documents.
  • Ensured all food products were stored at the proper temperature.
  • Directed kitchen staff on portion control methods while preparing meals.
  • Supervised kitchen staff in absence of Sous Chef and Kitchen Manager; provided guidance on job duties when needed.
  • Monitored food preparation and serving areas to ensure quality standards were met.
  • Followed HACCP guidelines for safe food handling practices; ensured that all foods are cooked at the appropriate temperatures.
  • Checked deliveries against invoices for accuracy; stored goods properly following FIFO guidelines.
  • Responded promptly to customer complaints regarding quality of food being served.
  • Adhered to all company policies and procedures regarding sanitation, safety, attendance, and personal hygiene.
  • Ordered food items when needed; monitored stock levels to minimize waste.
  • Assisted in training new staff on food preparation techniques and procedures.
  • Organized special events such as banquets or catering services for large groups.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Helped train and develop new talent.
  • Completed special orders according to customer dietary needs.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Monitored freshness of food products to help reduce spoilage.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
  • Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Executed proper techniques when preparing menu item ingredients.
  • Made meals in accordance with company standards and requirements.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Received and stored food and supplies.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Replenished food items from inventory and rotated ingredients.

Bartender

Silver Dollar Saloon
Ennis, MT
06.2015 - 10.2018
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Attended regular training sessions to stay updated on new products or trends.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Developed good working relationships with fellow employees through effective communication.
  • Stocked ice bins and coolers as needed throughout shift.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Assisted in setting up the bar for service shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Effectively multitasked within fast-paced environment.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Housekeeper

Fan Mountain Inn
Ennis, MT
03.2015 - 10.2018
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Organized closets with hangers for guests' clothing items.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Responded to requests from guests regarding housekeeping needs.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Changed bed linens and towels, tidied up rooms.
  • Ensured that all health standards were met during cleaning operations.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Maintained and organized cleaning supplies stock.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Communicated with maintenance team on damages to repair.
  • Reported damage or theft of hotel property to management.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Manager/Bartender

R/C Fowlers
Austin, Texas
06.2010 - 10.2015
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Directed recruitment, hiring, and training of new staff members.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed risk by developing and implementing effective risk management strategies.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed and implemented strategic plans to achieve company objectives.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Assisted in setting up the bar for service shift.
  • Attended regular training sessions to stay updated on new products or trends.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Stocked ice bins and coolers as needed throughout shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Processed payments accurately and efficiently with POS system.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including restocking supplies.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Collected and organized daily till totals and tips.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted frequent visitors by name and explained new promotions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Arranged bottles and glasses behind bar to make attractive displays.

Education

High School Diploma -

Ennis High School
Ennis, MT
09-2008

Some College (No Degree) - Microbiology And Immunology

Montana State University - Bozeman
Bozeman, MT

Skills

  • Organizational Skills
  • Written Communication
  • Decision-Making
  • Calm Under Pressure
  • Organization
  • Multitasking
  • Active Listening
  • Relationship Building
  • First Aid/CPR
  • Basic accounting
  • Food Preparation
  • Outgoing Personality
  • Customer service expertise
  • New Hire Training
  • Creative Mixology
  • Excellent judgment

References

References available upon request.

Timeline

ConnectAZ

Ellie Mae
04.2024 - 07.2024

Cook

Spinato's Pizza
07.2022 - 03.2024

Cook Trainer

Kilted Spirits Pub
02.2019 - 11.2021

Head Prep Cook

Cosmic Pizza
02.2017 - 08.2019

Bartender

Silver Dollar Saloon
06.2015 - 10.2018

Housekeeper

Fan Mountain Inn
03.2015 - 10.2018

Manager/Bartender

R/C Fowlers
06.2010 - 10.2015

High School Diploma -

Ennis High School

Some College (No Degree) - Microbiology And Immunology

Montana State University - Bozeman

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Kaitlynn Skinner