Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlynn Sprague

Deltona,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Florida Cardiopulmonary Center
09.2023 - Current
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Call Center Supervisor

ShotVet
04.2021 - 08.2023
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Supervised 15 representatives in providing excellent customer service to callers requiring assistance for medical records and clinic issues.
  • Executed Monthly Performance Plans with representatives to identify production gaps.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Created team rotations to man center effectively during peak hours.

Veterinary Assistant

Banfield Animal Hospital
04.2019 - 04.2021
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted senior staff with blood analyses and physical assessments.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Kept detailed records of animal treatments and medications.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Education

Associate of Arts -

Daytona State College
Daytona Beach, FL

High School Diploma -

Pine Ridge High School
Deltona, FL
06.2013

Skills

  • Personnel Recruitment
  • Customer Implementation Support
  • Quality Control Optimization
  • Training Delivery
  • Customer Loyalty
  • Quality Assurance
  • Motivational Leadership
  • Disciplinary Action
  • Customer Service Management
  • Scheduling Proficiency
  • Quality Improvement Strategy
  • Report Writing
  • Customer Care
  • Team Coaching
  • Escalation Management
  • Document Management
  • Microsoft Office
  • Client Satisfaction
  • Maintaining Clean Work Areas
  • Referral Verification
  • Payment Collection

Timeline

Medical Receptionist

Florida Cardiopulmonary Center
09.2023 - Current

Call Center Supervisor

ShotVet
04.2021 - 08.2023

Veterinary Assistant

Banfield Animal Hospital
04.2019 - 04.2021

Associate of Arts -

Daytona State College

High School Diploma -

Pine Ridge High School

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Kaitlynn Sprague